Dental Support Specialties Blog

You come into the office in the morning, boot up computers, turn on lights, and start the coffee machine. Before unlocking the door and officially starting, you take a quick look at the schedule hoping to see a full, productive day ahead of you. Instead, you see gaps here and there. These are times when you’ll have no income but still have to pay your team and the bills. Every now and then, a slow day isn’t harmful, but consistent inefficient patient scheduling can greatly affect your bottom line. What can you do about these holes? Check out these three scheduling tips that can help your team be more productive today!

The signs are unmistakable: the phone rings incessantly, your front desk team looks ragged and overwhelmed, and the office culture suffers. Perhaps your practice has been flooded with calls from patients who need to get back on track after missing their appointment in the chaos of COVID-19. Maybe you lost an employee or two who were concerned about their health. Regardless of the circumstances, your staff needs backup to manage your dental scheduling and other front desk responsibilities. In this post, you’ll learn about how Dental Support Specialties can lend a helping hand and keep your practice running smoothly.

At Dental Support Specialties, we pride ourselves in the quality of service we provide our diverse clients. While many of the practices we support are general practices, we’re more than just a one-trick pony. Unlike at “normal” dental practices, our team has the experience and expertise to work with periodontist practices and oral surgery practices as well. Each comes with a unique set of challenges, but we’re familiar with these issues and know how to tackle them. In fact, here are four basic services we can do for your specialty practice.

Software is amazing these days. In dentistry, keeping track of patients has never been easier. With many programs out there, you can get all kinds of information and perform many tasks—more than just count the number of patients you have. But are you using the software to its fullest potential? One area where many practices fall short is determining active patients and seeking those who haven’t started treatment. In this blog post, you’ll learn the value of this information and how to maximize it to your benefit with a dental answering service.

You’re pouring over your practice’s finances, as you do on a regular basis. Although you’ve treated several big cases lately, you aren’t seeing the kind of profit and growth you think you should. Then you realize that you have many unpaid insurance claims and patient bills.

It may be tempting to consider your aging report and uncollected fees as good as money in the bank, but they’re not! Until you get your dental billing under control and consistently get paid when you’re supposed to, your practice cannot thrive or succeed. That doesn’t mean your front desk team has do everything on their own. At Dental Support Specialties, we can help you collect what you’re owed in a timely manner, helping you reach your goals for your practice.

You need to make an appointment with your doctor, and you prefer to schedule it over the phone rather than online. As you call their office, expecting to have your needs met, instead of talking to a real person, you have to leave a message with a machine and wait to be contacted later. You hang up the phone unimpressed and frustrated by your interaction—or lack thereof—with the practice.

If you rely on an automated answering service at your dental practice, this is exactly how it can feel for your patients as they attempt to contact you. A smarter alternative is to turn to us at Dental Support Specialties for your dental answering service so that your valued patients can interact with a friendly team member and build a trusting relationship that lasts for years to come.

With the rest of the world, you waited at home during the pandemic for permission to reopen your practice. Like many out there, you’re feeling the economic pinch from being closed for several months, but now you have the chance to make up for lost time! But where do you start to recuperate? A great place to begin is with patient recall. In this post, you’ll learn how you can get patients back into your office and set your practice up for success in the coming months with scheduling support.

If you’ve ever worked with a call center, you know how annoying the experience can be. Even when you’re talking to a real person, they may or may not be able to help, and it can feel like you might as well be leaving your name and number with an impersonal machine. Dental Support Specialties goes beyond just providing a warm body to put on the phone with your patients. We can do much more than that! Read on to learn how our dental answering service can make a difference for your practice.

As a small business owner, you are familiar with the hiring process, unfortunately. Even when you have high hopes for a new employee, and they’re a good fit for your practice, no one is perfect, right? Think again! It isn’t practical to expect perfection out of an individual, but there is a way for you to enjoy all the perks. Dental Support Specialties has an entire team of experienced dental office experts, all devoted to the success of your practice through effective dental answering services.

At every opportunity, you try to make a positive impression with your patients and build trust. Your team greets them warmly when they arrive, everyone is friendly and kind, and you listen carefully to their needs before recommending treatment. Even with all these efforts, one thing can come along and shatter whatever good feelings you’ve carefully created—surprise fees. In this post, you’ll learn how dental insurance verification with Dental Support Specialties can help you stay in patients’ good graces for the long term.