Dental Support Specialties Blog

The Types of Dental Offices We Support

March 17, 2018

Two male customer support team members Do you have a specialty dental practice that focuses on periodontics, orthodontics, endodontics, or oral surgery? Have you ever tried to work with a dental support team to handle calls, scheduling, or chart audits only to find out they don’t work with specialty offices? Unfortunately, many dental support teams don’t have the knowledge or expertise to provide these services for specialty practices, or they don’t deal with support services like handling doctor referrals or complex insurance claims. Dental Support Specialties is different. We are happy to help dental specialty offices, and we currently work with a number of specialists.
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How Many Inactive Dental Patients do You Have?

March 7, 2018

Young smiling woman at work stationIf you don’t know the answer, you need to find out, and Dental Support Specialties can help.  We know that dentists are busy, and for the most part, you don’t have time to go through all of your patients and contact those who haven’t visited in the last six months. In some cases, these patients may no longer be in need of your service for a variety of reasons, but a good dental support team can help you rebuild connections with those patients who may just be waiting for the right call to reconnect. The Dental Support Specialties team offers chart auditing services to bring your patients back to the office and keep your patient data up to date.
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A Dental Support Team That Truly Cares About Your Patients

March 4, 2018

Man on laptop taking notesWhen dental offices trust a support team to help with their patients, they likely expect very little when it comes to patient relationships. Picking up the phone, taking a few notes, and having one of the dental office staff members call the patient back isn’t really helping very much. At Dental Support Specialties, we do things a little differently. Not only do we offer actual scheduling assistance and treat your patients with the same respect and kindness that you would, but we also help dental practices by auditing existing dental patient charts to reestablish positive relationships with lapsed patients.
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4 Reasons We’re Not Your Run of the Mill Answering Service

February 23, 2018

Team of smiling support specialistsAt Dental Support Specialties, we pride ourselves on going above and beyond the services offered by your typical answering services. The main way we provide the ideal support for our dental offices is by doing more than just answering the phone and taking messages. We actually take care of your patients because every member of our team has experience in the dental field. In this post, we’ll talk about four things that set us apart from other answering services, and we welcome you to give us a call to find out more about our scheduling support options.
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We Use Your Management Software!

February 14, 2018

Woman looking at online calendarWhen you picked your dental office management software, you probably spent countless hours talking to sales teams, using trial software, and crunching the numbers, so you know the software you chose is the best one for your office. Then, your team spent weeks or months learning this software. When you decide to seek out extra help with your patient scheduling, guess what? The scheduling service uses a different software, and they expect your team to convert to this system. It’s more than frustrating. It’s a waste of time and money. Lucky for you, there’s a better option – Dental Support Specialties. We’re not your typical dental support and scheduling service provider. One of the unique factors that sets us apart is that we train our team to use your software – not the other way around. Even better, our team members are trained to use the majority of dental management systems, so they may not even need additional training to get started offering support.
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Don’t Let Dental Insurance Companies Wear You Down

February 13, 2018

Smiling male customer support specialistWe’ve heard it all before. Dental insurance providers don’t respond for months. You feel like your patients receive less time from your team because they’re so busy with all the dental insurance claims. Many dental offices today tackle these inconveniences by avoiding dental insurance claims altogether. Unfortunately, that’s not the best choice for patients either. Many will only seek treatment from dentists who take their insurance, and other patients will spend more time trying to file their own claims or lose money by not filing at all. There’s a simple answer that offers a win for your office and your patients – Dental Support Specialties. We offer full service dental insurance and billing support to make it easy for you and your team members to focus on caring for your patients while we take care of all your dental insurance and billing needs.
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Let Our Dental Billing Team Help You Get the Money You’re Owed

January 23, 2018

Man answering phones with a smileAccounts receivable and dental insurance claims processing can be difficult for any dental office – even those with the most experienced team members. Having a team of professionals with advanced training and experience to help you get the money you’re owed from patients and insurance providers can take all the stress off your team’s shoulders, so they can put their time and attention into helping patients who are in the office. There are many companies that offer billing services, but only the Dental Support Specialties team promises to get you the money you’re owed while treating your patients with respect and building positive relationships with dental insurance providers.
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Let Dental Support Specialties Help with Scheduling

January 13, 2018

Smiling woman with computer and phone headsetWhen it comes to running an efficient dentistry practice, scheduling is essential. For many dental offices, scheduling appointments can turn into a full time job that takes skilled dental care professionals away from your patients. Instead of spending more time behind your computers, let the Dental Support Specialties team help you with your appointment scheduling, so you and your team can spend more time helping patients achieve their healthiest smiles.
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Congrats to the Founder of this Dental Answering Service!

December 19, 2017

Filed under: Uncategorized — dentalsupportteam @ 3:43 pm

woman happy smiling We’re dedicating this week’s blog post to someone who’s closing 2017 with a bang! Mary Beth, our founder and CEO of Dental Support Specialties has been nominated as one of the Top 25 women in dentistry. What an honor for her and a pleasure for us to have the opportunity to work with her!

We’re sending out a huge congratulation to her in this week’s article, thanking her for sticking with the vision of providing better oral health care for patients through active dental answering service and administrative support. Not only has she lead the way in exceptional customer service and organization, but she’s done it with grace despite the challenges she’s faced with validating virtual support over the years.

Let us stop rambling about how great she is, you can hear it from here with an exclusive peek into her interview involving the opportunity for the nomination.

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Increase Profits Without Raising Fees with Professional Dental Billing

October 1, 2017

Filed under: Uncategorized — dentalsupportteam @ 1:39 pm

money tree!As the final quarter of 2017 approaches, you, like many other dentists around the country, want to increase the profits your practice is pulling in. However, you don’t want to raise your fees. You’ve found just the right price point for your area, and you don’t want to turn away potential patients. So how can you achieve one without the other? One simple thing that causes many practices to lose money is mismanaged dental billing, particularly with insurance. Insurance is becoming an increasingly important part of dentistry, and without the proper knowledge of how to handle the billing, you could literally be letting thousands of dollars slip out the door every month. How can you make sure you’re handling your insurance billing in the best possible way? Well, there are two distinct approaches you can take… (more…)

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