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Dental Support Specialties Blog

4 Reasons Why a Dental Answering Service is Worth Having

September 30, 2018

Filed under: Uncategorized — dentalsupportteam @ 5:22 pm

A group of people wearing headsets and working.If you’re practice gets many calls on a regular basis, then you understand the implications of missing calls from current or brand-new patients. Missing a call today could mean you never hear from that prospective patient again! However, what if you had a support team that did more than simply field calls and take voicemails? What if they could build a stronger connection with that person, present a positive image for your practice or make it easier to help patients already present in the office?

A dental answering service does all that and more!

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Dental Insurance Support That Your Office Can Count On!

September 15, 2018

Filed under: Uncategorized — dentalsupportteam @ 4:30 pm

A man speaking on the phone.When you’re patients rely on dental insurance to receive treatment, making the process simple and straightforward is a very high priority. Each step of submitting claims forms needs to be taken into careful consideration; you don’t want patients to get upset when they realize that their treatment isn’t getting properly covered or their statements take forever to come in the mail.

Of course, you also wouldn’t want their forms to get rejected outright for a seemingly insignificant detail. That’s where dental insurance support comes in!

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Keep Patients Prepared with Reliable Dental Scheduling!

August 18, 2018

Filed under: Uncategorized — dentalsupportteam @ 9:26 pm

It doesn’t matter how good your dental services are or how friendly or helpful your team members are if they don’t answer the phone often enough. If someone calls during normal business hours and they don’t get to speak with a real person, the chances of them calling back later or even leaving a message are incredibly low. That’s why you need a dedicated individual who’s ready to get your prospective patients scheduled and learn more about their needs. To learn about a whole new way to practice dental scheduling, keep reading. What Can a Support Team Do? Keep in mind that dental answering services do far more than leave a voicemail if your front desk employee isn’t available. If your patient has treatment that’s unfinished and requires recare, they’ll schedule that appointment for you. If they’ve received treatment that requires a post-op appointment, they can get them scheduled that way as well. You can also have your support team call and remind patients about upcoming appointments they have! Regardless of your needs, dental answering services don’t simply act as an answering machine. They are another line of contact for your patients to meet. By the time they get off the phone, your new patient should be excited to meet whoever got them scheduled! They shouldn’t be stuck listening to an automated message, which essentially guarantees that they won’t be calling back. What to Expect When Someone Calls Getting patients scheduled is important, however it’s not the only perk you can expect from dental answering services. Once they connect with the support team, they’ll begin building a connection with that patient and learn what type of patient they are. They’ll determine if this person is more or less ideal as a reoccurring patient, therefore leading to more reliable income for the practice and more chances to improve it overall. Furthermore, it’s amazing how much more you can accomplish when your in-house team is able to give more attention to the patients currently in the office, rather than being forced to spend nearly all of their time on the phone. A support system handling dental scheduling means relief for your hard-working team. All the Expertise Without the Additional Cost If you’re afraid that new employees will mean more time and money spent on training, think again! Dental answering services cater specifically to dental practices, meaning they’re trained to use all relevant dental software. Once you’ve connected with them, they can easily navigate what your practice uses and make scheduling a much easier process. All team members have several years of experience in both working in a front desk role and working in the dental industry. They’re familiar with the terminology, treatments, insurance plans and other information needed to keep up with patients and dentists alike. How can your practice get much-needed relief through dental scheduling services? Set up a consultation to find out! About the Author Dr. Mary Beth Bajornas works hard to deliver the highest level of support for your practice and patients. That means having a team member ready to meet your patients’ concerns, schedule whatever appointments they need and making the process of receiving dental care simple and straightforward. To learn how dental scheduling support can make a difference in your practice, give her a call or visit her website!It doesn’t matter how good your dental services are or how friendly or helpful your team members are if they don’t answer the phone often enough. If someone calls during normal business hours and they don’t get to speak with a real person, the chances of them calling back later or even leaving a message are incredibly low.

That’s why you need a dedicated individual who’s ready to get your prospective patients scheduled and learn more about their needs. To learn about a whole new way to practice dental scheduling, keep reading.

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Not Just a Dental Answering Service: The Ideal Team Member

August 12, 2018

Filed under: Uncategorized — dentalsupportteam @ 8:15 pm

A person using a mobile phone.Whether you’re dealing with high volume or you simply can’t find team members that meet your standards, it can be difficult to find the right support for your practice’s unique needs. Not all employees are capable of performing all the tasks you need seamlessly. Even then, it’s difficult to measure their performance and determine what needs to be changed in order to give patients a better dental care experience overall.

That changes when you have a dental answering service consisting of only your most ideal team members.

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Getting Dental Insurance Support is Key for Your Practice’s Success

August 4, 2018

Filed under: Uncategorized — dentalsupportteam @ 6:58 pm

A woman on the phone at her job.Have you considered limiting or even completely removing insurance from your office because of the fear that your patient’s insurance will get rejected? If so, you should know that you are far from the only dentist to do this. Insurance companies make it increasingly difficult to keep up with their changing plans and terms, making it harder to know what can be covered and what cannot.

However, you don’t have to settle for fewer payment methods when you have dedicated dental insurance support.

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Your Dental Answering Service: A Team You Can Rely On!

July 12, 2018

Filed under: Uncategorized — dentalsupportteam @ 5:24 pm

A woman working on a computer and smiling.These days, it’s hard to find employees that are not only good at their job, but reliable when the office gets busy. Unemployment is lower now than in previous years, so chances are the employee you’ve been searching for is already employed or has moved elsewhere for another job opportunity. With that being said, what if there was a way to get a highly-qualified employee whose only role was managing your practice’s many administrative duties?

That’s where a dental answering service comes in. Here’s what you can expect when using their services!

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3 Ways a Dental Answering Service Can Save Your Practice Money

July 6, 2018

Filed under: Uncategorized — dentalsupportteam @ 3:33 pm

A group of employees talking on the phone.As a dental professional, your biggest concern is making sure your patients are properly cared for. You also want to confirm they have the tools to manage their oral health for life. Of course, running an entire dental practice is rarely a simple process. Missing calls from prospective patients and having current patients’ insurance rejected only makes your job more stressful.

To curb stress and missed opportunities, a dental answering service may be what you need. Here are three ways they can save your practice money in the long-term!

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How Your Dental Answering Service Integrates With Your Practice

June 24, 2018

Filed under: Uncategorized — dentalsupportteam @ 6:48 pm

A woman on the phone while on a computer.When dentists learn about the concept of a dental answering service, it’s common that they have many questions. For example, if answering service employees aren’t required to show up to the office and learn how the practice operates, how are they supposed to help? How is there service any different than an answering machine? How are they supposed to use the practice’s existing software?

Today we’ll go over how this process works and set expectations for dentists looking to improve their office’s productivity!

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How Your Dental Answering Service is More Than a Call Center

June 22, 2018

Filed under: Uncategorized — dentalsupportteam @ 6:26 pm

A receptionist handing a patient their credit card.If your current dental answering service only answers calls for you and leaves messages, you should definitely take a moment to learn what it should be offering you. While it’s convenient to have extra support when answering patient calls, it’s actually nothing more than a glorified call center. Most of these centers don’t cater to specific industries and will attempt to work with any company that hires them.

However, some services cater their expertise exclusively to dental practices. By choosing that service, you get so much more. Here’s what you can expect.

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5 Reasons Why Your Dental Answering Service is the Perfect Employee

June 15, 2018

Filed under: Uncategorized — dentalsupportteam @ 7:08 pm

A woman speaking to a patient.When you hear the phrase “dental answering service,” you may assume that it’s only job is to answer calls when your own staff is too busy speaking with patients in the practice. However, it truly is so much more than that. While having a dedicated support staff can catch more calls and take messages as needed, it can also make your patients feel like their part of something bigger when they visit the dentist.

Here are five reasons why they’re perfect to support your practice.

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