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Dental Support Specialties Blog

How to Make Dental Billing Easier During Insurance Season!

October 20, 2018

Filed under: Uncategorized — dentalsupportteam @ 6:58 pm

A woman speaking with a customer on the phone.It’s that time of year again where you are reminding your current patients to use up their dental insurance benefits before they reset in the new year. It can be incredibly frustrating when you need to speak with dental insurance companies, especially when you simply just don’t have the time to submit claims. Of course, this is only one of the many tasks that can become overwhelming, especially during insurance season.

To reduce your workload and ensure your cash flow isn’t interrupted, consider hiring a service that makes dental billing less of a headache in the first place!

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A Dental Answering Service That Cares About Patient Relationships

October 8, 2018

Filed under: Uncategorized — dentalsupportteam @ 5:26 pm

A front desk employee accepting payment from a customer.Having a wide-variety of dental services and the most experienced staff are key tenets of any good dental practice. However, as your practice begins to grow and more patients begin scheduling, it can be daunting task to keep track of all of them throughout the year. With so many people scheduling, your chart audits can quickly become disorganized. By the time you stop to go over them and try to figure out why a patient cancelled or never showed up, it starts to feel like a lost cause.

That doesn’t have to be the case when you have a dental answering service to help you organize your busy practice. Here’s how they make it happen.

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4 Reasons Why a Dental Answering Service is Worth Having

September 30, 2018

Filed under: Uncategorized — dentalsupportteam @ 5:22 pm

A group of people wearing headsets and working.If you’re practice gets many calls on a regular basis, then you understand the implications of missing calls from current or brand-new patients. Missing a call today could mean you never hear from that prospective patient again! However, what if you had a support team that did more than simply field calls and take voicemails? What if they could build a stronger connection with that person, present a positive image for your practice or make it easier to help patients already present in the office?

A dental answering service does all that and more!

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Dental Insurance Support That Your Office Can Count On!

September 15, 2018

Filed under: Uncategorized — dentalsupportteam @ 4:30 pm

A man speaking on the phone.When you’re patients rely on dental insurance to receive treatment, making the process simple and straightforward is a very high priority. Each step of submitting claims forms needs to be taken into careful consideration; you don’t want patients to get upset when they realize that their treatment isn’t getting properly covered or their statements take forever to come in the mail.

Of course, you also wouldn’t want their forms to get rejected outright for a seemingly insignificant detail. That’s where dental insurance support comes in!

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How a Dental Scheduling Service Helps You Maintain Follow-Ups

September 4, 2018

Filed under: Uncategorized — dentalsupportteam @ 6:29 pm

A dentist looking at a computer.Whether it’s for their first appointment with your office or one of several as part of a treatment plan, following up with patients is essential to maintaining consistent cash flow and a reliable client base. Without routine follow-ups, people may have no idea that they have an upcoming dental appointment. They may not realize that follow-up appointments are needed to complete their treatment!

However, a dental scheduling service can integrate the practice of follow-ups into your office’s protocols, therefore reducing the number of cancellations and no-shows!

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Keep Patients Prepared with Reliable Dental Scheduling!

August 18, 2018

Filed under: Uncategorized — dentalsupportteam @ 9:26 pm

It doesn’t matter how good your dental services are or how friendly or helpful your team members are if they don’t answer the phone often enough. If someone calls during normal business hours and they don’t get to speak with a real person, the chances of them calling back later or even leaving a message are incredibly low. That’s why you need a dedicated individual who’s ready to get your prospective patients scheduled and learn more about their needs. To learn about a whole new way to practice dental scheduling, keep reading. What Can a Support Team Do? Keep in mind that dental answering services do far more than leave a voicemail if your front desk employee isn’t available. If your patient has treatment that’s unfinished and requires recare, they’ll schedule that appointment for you. If they’ve received treatment that requires a post-op appointment, they can get them scheduled that way as well. You can also have your support team call and remind patients about upcoming appointments they have! Regardless of your needs, dental answering services don’t simply act as an answering machine. They are another line of contact for your patients to meet. By the time they get off the phone, your new patient should be excited to meet whoever got them scheduled! They shouldn’t be stuck listening to an automated message, which essentially guarantees that they won’t be calling back. What to Expect When Someone Calls Getting patients scheduled is important, however it’s not the only perk you can expect from dental answering services. Once they connect with the support team, they’ll begin building a connection with that patient and learn what type of patient they are. They’ll determine if this person is more or less ideal as a reoccurring patient, therefore leading to more reliable income for the practice and more chances to improve it overall. Furthermore, it’s amazing how much more you can accomplish when your in-house team is able to give more attention to the patients currently in the office, rather than being forced to spend nearly all of their time on the phone. A support system handling dental scheduling means relief for your hard-working team. All the Expertise Without the Additional Cost If you’re afraid that new employees will mean more time and money spent on training, think again! Dental answering services cater specifically to dental practices, meaning they’re trained to use all relevant dental software. Once you’ve connected with them, they can easily navigate what your practice uses and make scheduling a much easier process. All team members have several years of experience in both working in a front desk role and working in the dental industry. They’re familiar with the terminology, treatments, insurance plans and other information needed to keep up with patients and dentists alike. How can your practice get much-needed relief through dental scheduling services? Set up a consultation to find out! About the Author Dr. Mary Beth Bajornas works hard to deliver the highest level of support for your practice and patients. That means having a team member ready to meet your patients’ concerns, schedule whatever appointments they need and making the process of receiving dental care simple and straightforward. To learn how dental scheduling support can make a difference in your practice, give her a call or visit her website!It doesn’t matter how good your dental services are or how friendly or helpful your team members are if they don’t answer the phone often enough. If someone calls during normal business hours and they don’t get to speak with a real person, the chances of them calling back later or even leaving a message are incredibly low.

That’s why you need a dedicated individual who’s ready to get your prospective patients scheduled and learn more about their needs. To learn about a whole new way to practice dental scheduling, keep reading.

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Not Just a Dental Answering Service: The Ideal Team Member

August 12, 2018

Filed under: Uncategorized — dentalsupportteam @ 8:15 pm

A person using a mobile phone.Whether you’re dealing with high volume or you simply can’t find team members that meet your standards, it can be difficult to find the right support for your practice’s unique needs. Not all employees are capable of performing all the tasks you need seamlessly. Even then, it’s difficult to measure their performance and determine what needs to be changed in order to give patients a better dental care experience overall.

That changes when you have a dental answering service consisting of only your most ideal team members.

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Getting Dental Insurance Support is Key for Your Practice’s Success

August 4, 2018

Filed under: Uncategorized — dentalsupportteam @ 6:58 pm

A woman on the phone at her job.Have you considered limiting or even completely removing insurance from your office because of the fear that your patient’s insurance will get rejected? If so, you should know that you are far from the only dentist to do this. Insurance companies make it increasingly difficult to keep up with their changing plans and terms, making it harder to know what can be covered and what cannot.

However, you don’t have to settle for fewer payment methods when you have dedicated dental insurance support.

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Your Dental Answering Service: A Team You Can Rely On!

July 12, 2018

Filed under: Uncategorized — dentalsupportteam @ 5:24 pm

A woman working on a computer and smiling.These days, it’s hard to find employees that are not only good at their job, but reliable when the office gets busy. Unemployment is lower now than in previous years, so chances are the employee you’ve been searching for is already employed or has moved elsewhere for another job opportunity. With that being said, what if there was a way to get a highly-qualified employee whose only role was managing your practice’s many administrative duties?

That’s where a dental answering service comes in. Here’s what you can expect when using their services!

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3 Ways a Dental Answering Service Can Save Your Practice Money

July 6, 2018

Filed under: Uncategorized — dentalsupportteam @ 3:33 pm

A group of employees talking on the phone.As a dental professional, your biggest concern is making sure your patients are properly cared for. You also want to confirm they have the tools to manage their oral health for life. Of course, running an entire dental practice is rarely a simple process. Missing calls from prospective patients and having current patients’ insurance rejected only makes your job more stressful.

To curb stress and missed opportunities, a dental answering service may be what you need. Here are three ways they can save your practice money in the long-term!

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