Chart Auditing / Patient Reactivation

Our daily routines often swallow us, taking up most our time and stopping us from doing so many important tasks because they are not urgent at the time. One of the important tasks that often gets pushed to the side is chart auditing. Many dental practices have thousands of dollars sitting on reports in their dental software and honestly don’t know how valid these numbers are. Usually, it is because the practice is so busy with the day to day routine that they have lost track of why a patient no showed, canceled or failed to schedule an appointment. You are not alone!

Dental Support Specialties’ chart auditing and patient reactivation program is customized for your practice to validate these reports and give you a true pulse point on your practice patient base. When you know your numbers, you can make informed decisions that are best for your practice in regards to staff, marketing, PPO plans, continuing education, & the general direction that your practice needs to go to ensure future growth.

Let Dental Support Specialties take care of monitoring, auditing, and reactivating your patients for you.


Building Patient Relationships

Dental Support Specialties is passionate about customer service and patient experience. We strive to build relationships with the patients we speak with. Patients appreciate speaking with a person who can help them immediately, is confident in what they are doing, and treats them as if they are the most important part of their day. That is the service you can expect from Dental Support Specialties.

Chart Auditing & Patient Reactivation

It is easy to check your dental software and see the number of patients in your practice. But how many of those patients are truly active and routinely keeping up with their preventative care?

Performing a chart audit is one of the best ways to understand the true value of your patient base, and where you stand to improve it. Dental Support Specialties will examine your patient charts one by one to determine how many patients in your practice are truly active. Are they keeping up with their preventive care? Is there undone treatment in their chart? – If so why has it been left undone? Have their dental benefits changed? Would you like to come back and see us? Let us find the answers to these important questions for your practice.

Let Us Take Care of Your Chart Audits

Don’t become so focused on bringing new patients into your practice that you lose track of the ones that you already have. Chart Auditing is a great process for reactivation of patients, strengthening connections with patients and ultimately getting them back through the door.

Get a pulse point on your patient base and let Dental Support Specialties conduct a chart audit for your practice. We can:

  • Verify Patient Insurance Information
  • Make Reactivation Calls to Fill Your Hygiene Schedule
  • Make Treatment Calls that Boost Production
  • Assess the Number of Truly Active Patients So That You Can Make Informed Business Decisions

Contact us to discuss the need for chart auditing today. We can help you develop and maintain a long list of satisfied patients!

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