Working with Dental Support Specialties is a different experience in so many ways. We don’t just claim results, we produce them on a daily basis. We care deeply about the practices we support and will provide a personalized touch that you will not find anywhere else. We measure our success by the success of the practices we support. We are different and it shows!
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Dental Support Specialties productively and efficiently supported my multi-office practice during a challenging transitional time with cleaning up our outstanding Medicaid insurance claims. Mary Beth and her team jumped right in, with no training needed, printed our reports, obtained and processed the necessary information needed to get these claims closed and allowed our in house team to focus on training and securing solid systems to ensure insurance claim processing and stability in moving forward.
It was a complete relief knowing that Dental Support Specialties took control of this challenge, took care of my office, worked hand-in-hand with my administrative team members while working diligently and non-stop to expedite the closing of all claims. In less than 3 months’ time, we had our Medicaid outstanding report completely stabilized and had no outstanding Medicaid claims remaining. I would highly recommend Dental Support Specialties to every practice with outstanding insurance claim challenges – Professional, polite and complete result producers.
I can't say thank you enough for the valuable support you have provided us over the past several months and for the future! I just can't imagine ever leaving our practice for a seminar, holiday, vacation, etc. without using your company. Now that we've experienced your warmth with our patients, knowledge in all areas of dentistry, and value in having your team act on our behalf to handle our daily business, having patient calls roll to voice-mail just isn't an option anymore!! Our patients even ask "Where's Mary Beth? I need to meet her!" when they come in for their appointments. That speaks volumes by itself. I must admit, it's nice to have the peace of mind when we are away from the office that someone who cares about people and loves dentistry is manning our phones. Kudos to you for your creativity in building such a valuable resource for dentists everywhere! We wish you continued success and will recommend you to all of our colleagues."
Dental Support Specialties is a great partner! They handle our phones, email, and demandforce.com requests when we are out of the office. Patients appreciate someone answering the phone 5 days a week to address their needs. We have seen demonstrable financial returns on our investment. It is a big leap to entrust your first line of contact with patients to a third party, but there is no one that does it better!
I have used Dental Support Specialties for several months while we were short staffed. Our patients never knew the difference. Her staff is amazing! They know dentistry. With this company, you could literally run your office without a front desk if you wanted to. I highly recommend them.
A "Real" person is vital in answering your office phone when you are out. I call Dental Support Specialties anytime we leave for vacation, have a team member out sick-or just find ourselves short staffed. Also, an excellent resource to help fill the hygiene schedule at end of the year when patients need to claim their unused benefits. I love to ask owner, Mary Beth, to handle those old insurance claims that frustrate me and tie up my phone lines and test my patience! Dental Support Specialties really gets me results!!
Even though businesses are dynamic and countless factors contribute to the success of our practice, we can always count our team as the number one reason for our patients' happiness. Dental Support Specialties is a now a part of our team! I use the extra time I have to increase time spent on complex treatment planning and presentation for VIP patients. If your administrative team is under-capacity and over worked, there is no easier way to improve productivity in your office! Give them a try!
DSS provides excellent support for our patients and practice! Mary Beth and her team are professional and treat our patients just as if they were physically present in our office. They have confirmed appointments, scheduled new patients, followed up on insurance claims, reactivated "dormant" patients, and done much more for my office. Their communication with us and documentation of calls and interactions with our patients are handled with great detail. Just wonderful to work with!
Special Attention and TLC! Dental Support Specialties offers that human touch for the perfect solution in busy offices. You can hear the smile in Mary Beth's voice as she and her team calmly and competently provide the only back-up you'll ever need!
I became a client of Dental Support Specialties last summer. Initially to only answer our phones while my staff was on vacation. I found out during that time about the other services that were provided, as not only did Mary Beth take superior care of our patients and schedule, but she scheduled appointments for patients calling in as well – new patients – reschedules and recare. We came back into the office after a week's vacation to a full schedule and hardly any messages to return. She had handled everything!
I quickly learned that other services were available; insurance aging, working on accounts receivable, recare reports, social media and our fantastic care to share cards that Mary Beth designed from start to finish – (all I had to do was say “approved” and before you know it they were delivered to my office ready to use!!)
Mary Beth was instrumental in our office using Demandforce and communicating with our patients electronically, which has received FANTASTIC reviews/comments from our patients and staff.
Mary Beth has helped us with office policy as far as collections go and has written that policy for us. Her support has increased our efficiency in making us aware of all opportunities that we meet every day.
While working with a patient’s insurance, she asked first, then wrote a fantastic letter regarding appliance therapy, that was first denied, but after the letter, the patient received benefits.
After speaking and helping one of our patients during the holidays, that patient actually came to our office with freshly baked cookies specifically for Mary Beth…Her ability to personally connect with our patients is priceless!
I would highly recommend Mary Beth and Dental Support Specialties for every office out there whether it’s for a specific special project or day to day support!
I’ve been using Dental Support Specialties services since 2010. Originally I was just looking for someone to answer our phones when we were out of the office. Mary Beth and her team have great customer service and great phone skills and can answer all my patient’s questions. They also schedule new patients while we are out of the office which is awesome to have new patients on your schedule after being out for a couple of days. They have done several special projects for me and have also worked on my insurance aging account. It didn’t require any training on our part. They already know my practice software and just what to do - how to run all the reports make all the calls to the insurance companies…It’s been great! Dental Support Specialties can do anything that your front desk can do and they do it well. I highly recommend Dental Support Specialties to any Dental Office that needs a little extra help.
Mary Beth thank you for all your support for our practice. With your guidance and advice, we have completed the best month ever in the 20-year history of our practice. During the last 6 weeks, you have helped my great team focus on the opportunities each and every day. You have helped tighten up our systems and grow our practice by 33%. I cannot thank you enough. You were always there and supportive to some challenging times. I highly recommend you to all dental practices.
My experience with DSS has been very good. They work hard for their clients and really strive to exceed all expectations. Their fees make sense and are reasonable. My clients that use DSS have all come out ahead and more profitable for it! DSS has become an extension of my team as well as my client's team!
Mary Beth is so knowledgeable when it comes to anything Dental...I often refer clients of Dependable Dental Staffing to Mary Beth when they call me looking for a solution to a front desk need. I think the phone support she offers is so important. You never have to miss a new patient call again, on a day your office is not seeing patients. Ask anyone who has used the service and they will tell you it was so worth it!
Mary Beth listened carefully to gather information about me, my concerns, and my practice needs. After assessing my needs, she presented different options that would benefit me. Every step of the way, she has been available to answer any and all questions I may have had. If you are looking for a team to help your practice grow, Dental Support Specialties will help you. If you are looking for true professionals to assist you in many front office duties, Dental Support Specialties will be there for you. Choosing Mary Beth and her team at Dental Support Specialties has been a good business decision for my team and me.
Has your practice benefited from the help of our excellent customer service and personalized approach? We want to hear what you have to say about your experience with Dental Support Specialties. Our client reviews are what keep us growing and improving our services—and also what help other people make the decision to turn around their dental practices. Please take some time to leave your own Google review. We will be so thankful when you do!
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