Dental Support Specialties Blog

As a dental administrative service company, we at Dental Support Specialties pride ourselves on our expertise and knowledge in the field. We are experienced with inner workings of dental insurance and chart auditing, as well as many other functions that help make practices successful. At first, you might think that our top priority would be efficiency, but one of our primary concerns is the relationship between your team and your patients. Why is this important? How do we help in this area? Read on to find out!

Did you know that the number one reason why 20 percent of American adults haven’t seen a dentist in at least a few years has to do with cost? Like it or not, money is a major concern for your patients. Perhaps that’s why you’ve decided to accept and work with dental insurance in your practice to attract more patients. In fact, you likely have found that new patients often ask whether you’re in-network  with their insurance before scheduling an appointment.

However, if your team isn’t verifying and filing insurance claims properly, you could end up losing patient loyalty. Read on to learn why dental insurance verification is essential to retain patients and how Dental Support Specialties can help.

When you decided to become a dentist and own a practice, perhaps you weren’t as familiar with the business side. Your focus has likely been on technical expertise. However, you lead a team of hygienists, assistants, and administrative professionals—you’re a boss! Along with being the one in charge comes a host of staffing dilemmas. You will have to deal with some issues along the way, but Dental Support Specialties can be your perfect employee! Here are some of the problems you may face and how we can help.

With the summer season approaching, many of your in-office staff members are planning their vacations. Of course, you want your team to enjoy their time off, but who will take the practice’s incoming calls? Without someone proficient to answer these calls, your business can suffer. You could hire a call center, or you could hire Dental Support Specialties. Read on to learn how our dental answer service is drastically different and how we can help keep your practice on track for success.

If you’re honest with yourself and doing dentistry right, you’re not the same now as you were when you first started your career. From the time you were fresh out of dental school until today, you’ve grown, taken hundreds or even thousands of hours of continuing education, and had countless hours of clinical experience. Your time in the saddle makes you an expert and provides comfort for your patients because they feel confident you know what you’re doing. Shouldn’t you also expect experience from the rest of your team and your dental answering service?

At Dental Support Specialties, we have more than 400 years of dentistry administrative experience. With 30 people on our team, we have the established skills necessary to further your practice’s success. Read on to learn ways that our expertise can benefit your practice.

Insurance—it’s a necessary evil in dentistry. Although many patients want to use their benefits to keep their out-of-pocket costs as low as possible, it creates a tremendous amount of tedious, time-consuming work for your team. How can you continue to accept dental insurance without getting worn down by it? Is there an option that offers dental insurance support? As a business owner, you have four ways to address the insurance question in your practice, but really only a couple options are truly sustainable in the long term.

Imagine calling a dentist’s office to schedule an appointment. A nice voice greets you on the other end of the line, but as soon as you tell them what you want, they say you’ll have to leave a message. How long will it take them to contact you back? Are you going to wait for a call, or will you move on to the next practice that can schedule an appointment? Especially if you need immediate help, you probably are taking your business somewhere else.

This frustrating scenario happens all too often when practices use a dental answering service that only takes messages. Dental Support Specialties is different. We can actually work within your software to schedule appointments. Read on to learn how this system can help your practice thrive.

With the end of the first quarter approaching, you’re taking a closer look at your practice’s revenue. You’re careful about expenses, and when you consider adding new services, you ask the golden question: how much will dental support cost? However, when it comes to Dental Support Specialties, the main question you should ask is how much you could save. In this post, we’ll share three ways that our services can help your practice bring in more revenue.

Do you wish you could read your patients’ thoughts? Wouldn’t it be nice to know what they like or dislike about their experience with your practice? Every now and then, it can be beneficial to put yourself in your patients’ shoes and imagine what they’re thinking. By doing this exercise, you can get an idea of ways you can improve.

Put yourself in their position as they call your practice to make an appointment. Dental scheduling should be quick and easy, but it’s lunch hour. This means having to leave a message with an answering service and getting called about it later. In case you don’t know, we’ve shared what your patients are thinking at this point and how Dental Support Specialties can help!

When you think about the big money-makers in dentistry, you probably think of dental implants, porcelain veneers, and smile makeovers. When you’ve made a plan with a patient for one of these big-ticket services, you follow up with them to make sure they actually go through with it. But do you do the same with those who only come in every six months? Although hygiene care isn’t particularly flashy, it often plays an essential role in a general practice’s success. In this post, you’ll learn why having a full hygiene calendar is so important and how Dental Support Specialties can help you accomplish it by following up for hygiene.