The Types of Dental Offices We Support

March 17, 2018

Two male customer support team members Do you have a specialty dental practice that focuses on periodontics, orthodontics, endodontics, or oral surgery? Have you ever tried to work with a dental support team to handle calls, scheduling, or chart audits only to find out they don’t work with specialty offices? Unfortunately, many dental support teams don’t have the knowledge or expertise to provide these services for specialty practices, or they don’t deal with support services like handling doctor referrals or complex insurance claims. Dental Support Specialties is different. We are happy to help dental specialty offices, and we currently work with a number of specialists.

How Many Inactive Dental Patients do You Have?

March 7, 2018

Young smiling woman at work stationIf you don’t know the answer, you need to find out, and Dental Support Specialties can help.  We know that dentists are busy, and for the most part, you don’t have time to go through all of your patients and contact those who haven’t visited in the last six months. In some cases, these patients may no longer be in need of your service for a variety of reasons, but a good dental support team can help you rebuild connections with those patients who may just be waiting for the right call to reconnect. The Dental Support Specialties team offers chart auditing services to bring your patients back to the office and keep your patient data up to date.

A Dental Support Team That Truly Cares About Your Patients

March 4, 2018

Man on laptop taking notesWhen dental offices trust a support team to help with their patients, they likely expect very little when it comes to patient relationships. Picking up the phone, taking a few notes, and having one of the dental office staff members call the patient back isn’t really helping very much. At Dental Support Specialties, we do things a little differently. Not only do we offer actual scheduling assistance and treat your patients with the same respect and kindness that you would, but we also help dental practices by auditing existing dental patient charts to reestablish positive relationships with lapsed patients.

4 Reasons We’re Not Your Run of the Mill Answering Service

February 23, 2018

Team of smiling support specialistsAt Dental Support Specialties, we pride ourselves on going above and beyond the services offered by your typical answering services. The main way we provide the ideal support for our dental offices is by doing more than just answering the phone and taking messages. We actually take care of your patients because every member of our team has experience in the dental field. In this post, we’ll talk about four things that set us apart from other answering services, and we welcome you to give us a call to find out more about our scheduling support options.

We Use Your Management Software!

February 14, 2018

Woman looking at online calendarWhen you picked your dental office management software, you probably spent countless hours talking to sales teams, using trial software, and crunching the numbers, so you know the software you chose is the best one for your office. Then, your team spent weeks or months learning this software. When you decide to seek out extra help with your patient scheduling, guess what? The scheduling service uses a different software, and they expect your team to convert to this system. It’s more than frustrating. It’s a waste of time and money. Lucky for you, there’s a better option – Dental Support Specialties. We’re not your typical dental support and scheduling service provider. One of the unique factors that sets us apart is that we train our team to use your software – not the other way around. Even better, our team members are trained to use the majority of dental management systems, so they may not even need additional training to get started offering support.

Don’t Let Dental Insurance Companies Wear You Down

February 13, 2018

Smiling male customer support specialistWe’ve heard it all before. Dental insurance providers don’t respond for months. You feel like your patients receive less time from your team because they’re so busy with all the dental insurance claims. Many dental offices today tackle these inconveniences by avoiding dental insurance claims altogether. Unfortunately, that’s not the best choice for patients either. Many will only seek treatment from dentists who take their insurance, and other patients will spend more time trying to file their own claims or lose money by not filing at all. There’s a simple answer that offers a win for your office and your patients – Dental Support Specialties. We offer full service dental insurance and billing support to make it easy for you and your team members to focus on caring for your patients while we take care of all your dental insurance and billing needs.

“People don’t buy for logical reasons. They buy for emotional reasons.” Zig Ziglar

February 2, 2013

Filed under: Uncategorized — Tags: — Dental Support Specialties @ 9:41 pm

True that, right? All buyers are influenced, good and bad, by emotion.

Emotional connections with your patients can determine the strength, length and profitability of your relationship. Positive emotions build loyalty, trust and referral based growth. Everything that happens in your practice, from answering the phone, to what your restroom looks and smells like, affects patient emotion. Every single thing. (more…)