As a small business owner, you have likely heard the adage that retaining an existing customer is easier than gaining a new one. Believe it or not, this saying is true! According to Forbes, it can cost five times more to acquire a new customer than it is to hold onto your current customers. In dentistry, this concept is just as applicable, which means that you should be paying some attention to the patients you have already served, especially at the end of a challenging year.

Perhaps they forgot to schedule their routine checkup and cleaning. Maybe they wanted to think about a particular procedure before moving forward and haven’t contacted you back. These patients can easily fall through the cracks; however, data tracking can help with patient reactivation and bring in more revenue at a lower cost. Can you think of a better way to start 2021?

It’s the end of October, which means it’s the start of the holiday rush. Toward the end of the year, stores aren’t the only places that are busy. Dental practices can become bustling centers of activity from October through December because your patients are scrambling to fit in their second checkup and cleaning for the year or other treatment before their insurance coverage resets in January.

Although it’s always beneficial for your revenue to have a full schedule, the influx of insurance patients can make your staff’s workload much heavier than usual. As a result, you can struggle to get paid on time. That’s why you need to outsource dental verification with an experienced team. Keep reading to learn how Dental Support Specialties can help you and your team end the year on top.

The holiday season is just around the corner, and because this year has not been a typical one, you and your team deserve a break! But wait—while you and your team are enjoying some well-earned quality time with family, who will be answering calls made to your practice? Well, you have three options to choose from for dental scheduling: an answering machine, a run-of-the-mill answering service, or Dental Support Specialties. One stands out as the best, so keep reading to determine which one you should select.