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How a Dental Answering Service Helps Patient-Practice Relationships

March 22, 2019

Filed under: Uncategorized — dentalsupportteam @ 11:07 pm
A person dialing a mobile phone.

As a dental practice, your goal is not only to provide the best dental care possible. It’s also to make patients feel welcome when they arrive and prepared once they come back. It’s about making them feel comfortable during every step of their dental appointment. This should include the initial contact to your practice, especially if it’s over the phone. The last thing they should hear is an answering machine with no one to help them.

With the help of a dental answering service, you can take the hassle out of scheduling while still ensuring that your new and existing patients are getting the service they deserve.

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How a Dental Answering Service Can Audit Your Patient Base

March 16, 2019

Filed under: Uncategorized — dentalsupportteam @ 6:00 pm
A dentist staring at a monitor.

When you’re running around the office serving patients, the last thing on your mind is taking a look at the data your practice has already collected. However, chart auditing is one of the most commonly overlooked tasks in the dental office, and yet it has some of the most potential when it comes to maximizing your profits.

It’s important to keep in mind that dental answering services are not only focused on answering the phone when you’re not available. Learn how a thorough chart auditing and patient reactivation program can help get your current patients in the practice more consistently!

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A Dental Answering Service Should Work With All Dental Practices!

March 6, 2019

Filed under: Uncategorized — dentalsupportteam @ 5:14 pm
A woman speaking on the phone via a headset.

Whether you need help answering the phone or working through insurance claims, managing the ins and outs of your dental practice can be incredibly difficult without the right team. It doesn’t matter if you’re a general dentist, periodontist, prosthodontist, orthodontist, or oral surgeon, a dental answering service can help you manage your administrative workload. At the end of the day, improving your practice’s profitability and giving you the time needed to focus on patients are the two highest priorities to meet.

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How Can a Dental Answering Service Improve Your Patients’ Experience?

February 23, 2019

Filed under: Uncategorized — dentalsupportteam @ 8:25 pm
A woman smiling while wearing a headset.

If you’ve been considering a dental answering service in order to reduce administrative duties at your practice, you’ll want to make sure that you’re getting the best bang for your buck. Just because they take calls from patients on your behalf doesn’t mean they aren’t able to improve other aspects of your practice as well.

Those who already work with a dental answering service will want to ask themselves if their company already performs these four functions. If you don’t work with an answering service, there’s no better time than now to speak with one today!

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Outsourcing Dental Insurance Verification vs. In-House Verification

February 12, 2019

Filed under: Uncategorized — dentalsupportteam @ 7:32 pm
A group of businesswomen smiling.

If your goal is to make patients feel comfortable and confident about using their insurance benefits at your office, the last thing you want is for unsuspecting fees or charges to appear on their statements. Furthermore, failing to catch errors on medical bills can result in loss in revenue. It’s currently estimated that about $125 billion is lost annually due to poor billing practices.

To make sure that your office’s revenue stream isn’t interrupted, you may want to consider outsourcing dental insurance verification. To learn the differences that in-house and outsourced verifications have to offer, keep reading!

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A Dental Answering Service Should Help You Build Relationships!

February 1, 2019

Filed under: Uncategorized — dentalsupportteam @ 5:09 pm
A woman smiling with a group of call center employees.

For far too long, dentistry has become way too clinical and impersonal, making it more difficult than ever to see a dentist comfortably. If there’s one thing that patients hate having to do, it’s be put on hold. The only thing more frustrating than being put on hold is being forced to speak with an automated message when you’d rather speak with a human being.

Instead of losing potential patients due to the tug-of-war with phone calls, consider hiring a dental answering service to manage the workload!

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How Dental Billing and More is Made Easy with a Support Team

January 25, 2019

Filed under: Uncategorized — dentalsupportteam @ 10:36 pm
A denture mold holding a $100 bill.

Getting your patients the care they need is essential, but so is getting your office the money it’s owed. Without consistent cash flow, your practice can’t provide the most comprehensive care possible. That’s where a dental support team comes into play. They can manage all the administrative work so you and your team members can focus on the people directly in front of you. Whether it’s dental billing, balance collection calls or something else, a dental support team ensures that you’re getting paid.

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Get Dental Insurance Support So You Can Focus on Patients!

January 19, 2019

Filed under: Uncategorized — dentalsupportteam @ 9:53 pm
A patient shaking hands with a dental employee.

It’s no secret that dental insurance providers take up a significant amount of time in your dental office. They keep employees on the phone for extended periods of time, sometimes as long as 45 minutes to an hour just because they’re on hold or trying to navigate insurance! If this is not something you wish your employees had to deal with on a regular basis, it may be time to consider dental insurance support for your office.

Not only can you get the support you’re looking for, but you can start focusing on what matters most; getting patients the dental care they need.

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Should You Outsource Dental Verification for Your Practice?

January 13, 2019

Filed under: Uncategorized — dentalsupportteam @ 9:09 pm
A woman on the phone.

When you have patients physically in your practice, you want to make sure that you’re giving them as much attention as they need. However, answering their questions or scheduling their next appointments can prove difficult if your employees are busy on the phone waiting for an insurance company to respond. The time they spend on hold with dental insurers is time they could be giving to patients with questions. Why should they have to suffer because of time wasted by insurance providers?

Instead, take a moment to consider these four reasons why it can be worth it to outsource dental verification instead of keeping it in-house.

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5 Reasons Why You Should Hire a Dental Answering Service

December 16, 2018

Filed under: Uncategorized — dentalsupportteam @ 9:39 pm
A group of people talking on the phone.

Running a dental practice can be a very complicated process if you’ve never run a business in the past. When you’ve been focused on dentistry and learning essential dental treatments and procedures, running an independent practice can feel extremely foreign. Just because you want to be more independent in your dental career doesn’t mean you shouldn’t ask for help.

With a dental answering service, you can make sure your practice gets off to a good start. Of course, those who have had a practice for many years can also benefit from the assistance of a support staff. Here are five benefits you can expect.

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