Dental Support Specialties

4 Challenges of Dental Insurance Verification

March 5, 2024

Filed under: Uncategorized — dentalsupportteam @ 3:20 pm
a person standing in front of a maze

Every job comes with challenges, but when it comes to dental insurance verification, there are quite a few that front desk personnel at a dental practice must deal with. What are these problems? What makes this necessary task so daunting? Here are just four challenges your front desk team faces every day with verifying dental insurance and what you can do to resolve these issues for the good of your entire practice.


The What, Why, and How of Chart Auditing Explained

February 29, 2024

Filed under: Uncategorized — dentalsupportteam @ 7:32 pm
man looking at a chalkboard with three question marks

On a day-to-day basis, your front desk team busily checks patients in and out, schedule appointments, collects payments, and answers phone calls, keeping your practice running smoothly. It may even seem to run like a well-oiled machine!

But what would happen if another task were tossed into the mix? A task like chart auditing can throw off your team’s routine, but it is imperative for your practice’s long-term success. In this post, explore the what, why, and how of chart auditing and find out the best way to handle it to maintain your team’s groove.


3 Intangible (and Priceless) Benefits of a Dental Answering Service with Humans

February 14, 2024

Filed under: Uncategorized — dentalsupportteam @ 7:29 pm
smiling woman with a phone headset on

As a business owner, you have to know certain numbers. You need to know how many new patients you get a month, how much return you’re getting on your marketing budget, how much revenue you make, how many inactive patients you have, and more.

But sometimes quantifying the true value of a service can be tricky. For instance, when measuring the value of a dental answering service, you need to consider more than the cost—you must also think about the priceless intangible benefits! Here are just a few ways that it can help your practice.


CDT and CPT Codes: Experience in the Dental Field Matters

January 31, 2024

Filed under: Uncategorized — dentalsupportteam @ 4:35 pm
dental insurance claim form surrounded by dental and medical tools

In some fields, skills are easily transferrable. For example, someone who has experience in retail in one area of the market can usually switch to retail in another fairly smoothly. However, it doesn’t always work that way.

To the layperson, dental and medical insurance may seem identical and interchangeable, but they are actually quite different. When it comes to insurance, experience in medical claims doesn’t necessarily transfer to proficiency in the dental field. For your dental practice, you need someone who is familiar with filing dental insurance claims specifically according to HIPAA requirements.

A prime example of the difference between these fields and the need for respective expertise is represented in the distinction between CDT and CPT. Keep reading to learn more about these terms and how a professional in the dental field can benefit your practice’s bottom line.


Why Do You Collect Upfront Payment?

January 17, 2024

Filed under: Uncategorized — dentalsupportteam @ 4:32 pm
dental professional getting payment from a patient

When patients enter your dental practice, they are warmly greeted by the person sitting at the front desk. As they check in the patient and make sure all their information has already been gathered, they say with a genuine smile the amount that is due for the appointment.

Does this mention of money sabotage your patient’s experience? Why is it common practice to have a patient pay upfront, and how can you make it easier or better for them? Get answers to these questions right here.


Solving Difficulties with Dental Billing

January 2, 2024

Filed under: Uncategorized — dentalsupportteam @ 4:30 pm
stressed dentist at a computer

When you go to a store, you pay the full amount at the cash register, and you leave with a product. It’s an easy, straightforward transaction. In dentistry, billing isn’t quite as simple. In fact, dental billing can be downright challenging! Keep reading to learn about the difficulties faced by administrative professionals and what you can do to benefit your practice the most.


A Typical Day for a Dental Biller

December 29, 2023

Filed under: Uncategorized — dentalsupportteam @ 12:58 pm
woman talking on a phone headset

You never know what someone is going through until you walk a mile in their shoes—so the saying goes. Even just imagining what a person does and experiences professionally can help you feel empathy and appreciation for them. As a dental practice owner, you could come to appreciate the workload of your employees and support staff by trying this exercise.

Although you may not necessarily have the opportunity to do what a dental biller does every day, you can get a glimpse into their world and appreciate how they can help your practice thrive.


What Is Dental Billing? A Basic Beginner’s Guide

December 19, 2023

Filed under: Uncategorized — dentalsupportteam @ 12:55 pm
guide for beginners written on a chalk board

When you started your dental practice, of course you needed to have education and qualifications for clinical treatment. However, there is something you may not have learned in the classroom or in the operatory that can greatly impact whether your practice is successful—dental billing.

You don’t have to become an expert yourself, but being familiar with this part of running your practice can help you reach your financial goals and have a lucrative business.


Top 3 Benefits of Outsourcing Dental Billing for Your Practice

December 4, 2023

Filed under: Uncategorized — dentalsupportteam @ 12:52 pm

The word outsourcing has developed a negative connotation in the recent past, but it doesn’t always mean sending jobs and money out of the country. When it comes to a dental practice, outsourcing some tasks, namely dental billing, can actually be quite beneficial for the business and your employees. What are these benefits? Keep reading to learn just three of the many!


Is Insurance Verification Really Necessary in the Dental Claims Process?

November 29, 2023

Filed under: Uncategorized — dentalsupportteam @ 5:19 pm
receptionist taking dental insurance information at the front desk

Part of running a successful business is cutting out unnecessary tasks wherever possible. You don’t need to dedicate time to tasks that don’t actually add value to your bottom line. At a dental practice, you may wonder how you can be more efficient, especially in your front office. Are there ways you can be more efficient here?

Dental insurance verification takes up quite a bit of this team’s time, but is it really necessary? Would it make more financial sense to cut this from the dental claims process? The answers may surprise you!

« Newer PostsOlder Posts »