Dental Support Specialties Blog

It’s no secret that 2020 has been a rough year in almost every way, including economically. Basically every business and company has felt a pinch, especially small, local businesses. As you look forward to the new year, things may not be quite up to “normal,” pre-COVID-19 status, but you can still try to plan the next steps for your practice.

In general, no matter what type of practice, dentists tend to have the same business goal: more production, less overhead. Bringing in more patients and cutting back on expenses are effective ways to ensure a successful, profitable business. But how can you reach this goal in 2021? Consider getting a dental answering service like Dental Support Specialties that can schedule appointments in your software.

Between helping in-office patients, answering their insurance questions, scheduling follow-up appointments, and making sure the practice is running smoothly, your front desk team has a lot to manage. Unfortunately, they may not always be available to answering incoming phone calls.

With the busy holiday season and a new year approaching, you’re seriously considering hiring a dental answering service. But how do you know which one will best meet your needs? While you research your options, keep these four questions in mind, and you’ll quickly find that Dental Support Specialties is the right answer!

It’s almost that time of year again—time to festively decorate the office, file final insurance claims, and receive your staff members’ time-off requests. You want your team to enjoy time with their families, but you also need coverage for incoming phone calls and someone to schedule patient appointments while your team is unavailable.

With the holiday season fast approaching and everyone rushing to get their final dental visit in before insurance benefits reset in January, you may find yourself desperate for a dental answering service. Dental Support Specialties can supplement your staff’s efforts and sub in when your front desk team is out sick or on vacation. But will getting us up to speed with your software just add to your already high pile of work and stress? Absolutely not! Here are some ways we make your business run smoother during the holiday rush.

In most cases, when you buy a service or product, you simply pay for it, and that company gets the money right away. Dentistry doesn’t work that way. While cost effective for your patients, most of the time, insurance can be a huge headache for your team members. Even worse, problems with dental insurance can keep you from getting paid money you’re owed in a timely manner, hurting your practice’s revenue.

But more patients are taking advantage of their dental insurance benefits, making it that much more important to streamline the insurance billing process for your practice. In this post, you’ll learn more about the troubles of dental billing and how Dental Support Specialties can address them for you.

“Leave a message at the beep.” How many times have you heard that and hung up right away? Probably too many to count, and you’re far from alone. In fact, according to NPR and The New York Times, people, especially Millennials, are leaving fewer voice mail messages than ever before. If you use a dental answering service that only takes messages and doesn’t schedule appointments, your practice could be losing chances to bring in new patients and significant money! Keep reading to learn how finding the right answering service can help your business grow.

As a small business owner, you have likely heard the adage that retaining an existing customer is easier than gaining a new one. Believe it or not, this saying is true! According to Forbes, it can cost five times more to acquire a new customer than it is to hold onto your current customers. In dentistry, this concept is just as applicable, which means that you should be paying some attention to the patients you have already served, especially at the end of a challenging year.

Perhaps they forgot to schedule their routine checkup and cleaning. Maybe they wanted to think about a particular procedure before moving forward and haven’t contacted you back. These patients can easily fall through the cracks; however, data tracking can help with patient reactivation and bring in more revenue at a lower cost. Can you think of a better way to start 2021?

It’s the end of October, which means it’s the start of the holiday rush. Toward the end of the year, stores aren’t the only places that are busy. Dental practices can become bustling centers of activity from October through December because your patients are scrambling to fit in their second checkup and cleaning for the year or other treatment before their insurance coverage resets in January.

Although it’s always beneficial for your revenue to have a full schedule, the influx of insurance patients can make your staff’s workload much heavier than usual. As a result, you can struggle to get paid on time. That’s why you need to outsource dental verification with an experienced team. Keep reading to learn how Dental Support Specialties can help you and your team end the year on top.

The holiday season is just around the corner, and because this year has not been a typical one, you and your team deserve a break! But wait—while you and your team are enjoying some well-earned quality time with family, who will be answering calls made to your practice? Well, you have three options to choose from for dental scheduling: an answering machine, a run-of-the-mill answering service, or Dental Support Specialties. One stands out as the best, so keep reading to determine which one you should select.

You’re not just a dentist; you’re also a small business owner. In your practice, you have an important business decision ahead of you. You need to choose between hiring another team member for the front desk to handle dental insurance issues, or you can outsource dental verification to Dental Support Specialties. But how do you know if turning to a service company is the right move for your practice? Here are some signs that you could benefit from outsourcing insurance verification.

Lately, you’ve noticed holes in your practice’s schedule, and it feels like your team has downtime quite a bit. It doesn’t make sense—your patients seem happy and satisfied when they leave, but then why do you struggle with actually completing their treatment? How can you make sure that your patients stay loyal to your practice? Following up with your patients may be the answer to your dental scheduling woes. Read on to learn how this simple tip can make a huge difference in your practice’s productivity and revenue.