DSS Vs. Other Answering Services: How We Stand Out

June 4, 2024

Filed under: Uncategorized — dentalsupportteam @ 6:49 pm
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In evaluating your practice’s performance, you’ve found that many phone calls are going unanswered. You’re not alone! In fact, about 25 to 33 percent of phone calls to dental practices aren’t picked up. And many of these are a lost opportunity to get a new patient or schedule an appointment that could raise your revenue. Obviously, you should seriously consider a dental call answering service like Dental Support Specialties (DSS).

However, not all answering service companies are the same. In fact, DSS has some important distinctions that separate our team from the rest.

Humans at DSS Answer the Call.

Is there anything more frustrating than talking to a robot voice on the phone? You can only say “representative” so many times before you lose patience. If your answering service is a machine, you subject your patients to this type of experience, which reflects poorly on your team, your customer service, and your practice in general.

At DSS, we don’t use machines to interact with callers. We have a team of experienced dental professionals who can talk to your patients and take care of their needs. With this human touch, your patients can feel satisfied with their experience before they even come into your office.

The DSS Team Works in Your Scheduling Software.

Even if an answering service supplies humans to take phone calls, it doesn’t necessarily mean it’s a smart investment. In some cases, a human at a call center will take a message even for the simplest task. If your caller wants to schedule an appointment, for example, they shouldn’t have to wait to be called back. During that time, they could research and call another practice, meaning you could lose business.

Unlike some other call answering services, DSS team members are trained in basically all the available scheduling software suites, which means we can book appointments in real time on your calendar during phone calls. When your patient hangs up, they can have a visit scheduled, keeping your in-office team busy and productive.

DSS Team Members Are Dental Customer Service Experts.

Another important trait that distinguishes DSS from the competition is that our team members have years of experience working in the dental field under their belts. They have worked in dental practices before and know how they operate. They are used to working with patients and understand how to take care to the next level, making a powerful first impression for your practice.

Ultimately, you may think that any call answering service will do, but Dental Support Specialties stands out. We can make a huge difference for your patients and your practice.

About Dental Support Specialties

Dental Support Specialties has been in business since 2008. Since then, we’ve expanded to provide services for practices throughout the country. In addition to general dental offices, we can also serve periodontal and oral surgery practices. If you would like to learn more about our call answering services or how we can impact your business, contact our team here.

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