4 Benefits to Your Practice That an Insurance Verification Company Offers

June 5, 2023

Filed under: Uncategorized — dentalsupportteam @ 3:21 pm
woman looking concerned while on the phone with insurance

Insurance verification—it’s a necessary evil for dental practices who are in-network with plans, but it doesn’t have to bog your practice down. In fact, working with an insurance verification company can greatly help your practice. How? Here are just four benefits that this partnership provides and that can take your practice to the next level.

#1: Better Staff Morale

Do you like being on hold for hours at a time? No one enjoys that! The insurance verification process can be time consuming, frustrating, and tedious just for one patient. Over time, the team member who has this responsibility can feel weary or even irritable. This can create a toxic place to work for your employees and for you as well! Handing insurance verification over to a service company takes this burden off your team, allowing everyone to enjoy coming to the office every day.

Although improving your staff’s work environment is important in and of itself, the culture you create in your office affects your patients as well. Happy employees put forth more effort to spread that happiness. Your front desk personnel are the first to greet and interact with your patients, and if they aren’t stressed, they can provide a warm welcome and set a positive tone of the rest of the appointment. In other words, higher morale often leads to better patient experiences.

#2: More Accurate Information and On-Time Payments

Unfortunately, insurance companies will deny claims over the smallest incorrect detail. Verifying benefits and filing claims require accuracy so you’re paid on time. Hiring a verification company that has workers who exclusively focus on this task ensures that everything will be in order and be processed as it should be.

#3: More Office Efficiency

Time is money, and, like most business owners, you probably want your staff to avoid wasting time as much as possible. Well, just think what your team could accomplish instead of sitting on hold with insurance companies! They could follow up with patients who haven’t completed treatment, schedule appointments for in-office and calling patients, and be productive in other necessary administrative tasks around the practice, helping your team function more smoothly.

#4: More Transparency

Being honest with patients is the best policy. Before a patient undergoes treatment, they may wish to know how much the procedure will cost. Without having done insurance verification, you’d have to respond cryptically, which can seem as though you’re hiding something. If insurance verification has already been taken care of, you can more confidently answer their questions with specific numbers and be completely upfront with your patients about out-of-pocket costs.

When you consider just how beneficial partnering with an insurance verification company can be, it becomes clear that it’s the right move for your practice!

About Dental Support Specialties

Dental Support Specialties has served dental practices throughout the country for about 15 years. In addition to insurance verification, we can also answer phone calls and do special administrative projects like chart auditing. If you are interested in learning more about our services and the insurance verification process, you may contact us through our website here.

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