It doesn’t matter how good your dental services are or how friendly or helpful your team members are if they don’t answer the phone often enough. If someone calls during normal business hours and they don’t get to speak with a real person, the chances of them calling back later or even leaving a message are incredibly low.
That’s why you need a dedicated individual who’s ready to get your prospective patients scheduled and learn more about their needs. To learn about a whole new way to practice dental scheduling, keep reading.
What Can a Support Team Do?
Keep in mind that dental answering services do far more than leave a voicemail if your front desk employee isn’t available. If your patient has treatment that’s unfinished and requires recare, they’ll schedule that appointment for you. If they’ve received treatment that requires a post-op appointment, they can get them scheduled that way as well. You can also have your support team call and remind patients about upcoming appointments they have!
Regardless of your needs, dental answering services don’t simply act as an answering machine. They are another line of contact for your patients to meet. By the time they get off the phone, your new patient should be excited to meet whoever got them scheduled! They shouldn’t be stuck listening to an automated message, which essentially guarantees that they won’t be calling back.
What to Expect When Someone Calls
Getting patients scheduled is important, however it’s not the only perk you can expect from dental answering services. Once they connect with the support team, they’ll begin building a connection with that patient and learn what type of patient they are. They’ll determine if this person is more or less ideal as a reoccurring patient, therefore leading to more reliable income for the practice and more chances to improve it overall.
Furthermore, it’s amazing how much more you can accomplish when your in-house team is able to give more attention to the patients currently in the office, rather than being forced to spend nearly all of their time on the phone. A support system handling dental scheduling means relief for your hard-working team.
All the Expertise Without the Additional Cost
If you’re afraid that new employees will mean more time and money spent on training, think again! Dental answering services cater specifically to dental practices, meaning they’re trained to use all relevant dental software. Once you’ve connected with them, they can easily navigate what your practice uses and make scheduling a much easier process.
All team members have several years of experience in both working in a front desk role and working in the dental industry. They’re familiar with the terminology, treatments, insurance plans and other information needed to keep up with patients and dentists alike.
How can your practice get much-needed relief through dental scheduling services? Set up a consultation to find out!
About the Author
Dr. Mary Beth Bajornas works hard to deliver the highest level of support for your practice and patients. That means having a team member ready to meet your patients’ concerns, schedule whatever appointments they need and making the process of receiving dental care simple and straightforward. To learn how dental scheduling support can make a difference in your practice, give her a call or visit her website!