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Help with Dental Scheduling During COVID-19

April 30, 2020

Filed under: Uncategorized — dentalsupportteam @ 8:25 pm
calendar for dental scheduling

Over the last couple of weeks, practices and businesses have temporarily closed their doors because of the threat of COVID-19. However, unlike many stores or offices, your practice needs to still be available to help with dental emergencies. That means you must remain accessible to your patients for dental scheduling even though your team isn’t in the office. Fortunately, Dental Support Specialties is already set up to help your practice remotely, protecting everyone involved and allowing everyone to stay safe during these uncertain times.

Keeping Your Team Safe

Right now, the health and safety of your patients and your team members are likely your highest priorities. But that doesn’t mean that your office can leave your patients high and dry without any support. After all, they trust you to be their resource for dental health issues. We are already set up to handle remote work for dental practices and answer phones when your team is not available. That way, your patients know that you’re just a phone call away, giving them peace of mind. All the while, you’re also helping your team practice appropriate social distancing.

More Than an Answering Service

Perhaps you view our services as being just one step above an answering machine, but nothing could be further from the truth! We can help patients actually make appointments on your schedule. We don’t just take messages and pass them on to your staff—we can work with patients using your software and reserve their appointment. Even though you aren’t doing hygiene or other non-essential procedures at the moment, this efficiency on the scheduling side helps you stay at least somewhat occupied during the pandemic.

Maintaining a Positive Relationship

When your front desk team is in the office, they have many tasks to complete—scheduling follow-up appointments, processing insurance claims, answering questions, and much more. Putting on so many different hats can create a stressful environment and lead to lesser quality customer service. By allowing us to take over receiving phone calls and scheduling these appointments, your team will be free to interact with in-office patients, create meaningful relationships, and contribute to positive experiences for your patients.

No Training Necessary

There’s always a learning curve when you hire a new team member. It takes time to learn the software suite and get used to your practice’s protocols and systems, but with Dental Support Specialties, you don’t have to worry about training us. We are already prepared to start working immediately.

Moving forward, whether your front desk team is off on vacation, out to lunch, or at home quarantined from COVID-19, we can lend a helping hand and keep your schedule as busy as possible. We’ll make sure that your patient get to talk to a real person, schedule an appointment, and hang up feeling well cared for.

About Dental Support Specialties

Dental Support Specialties was created in 2008 and has been serving dental practices across the country ever since. With services ranging in answering phone calls to handling aging reports and insurance claims, DSS can help your office run more smoothly and efficiently. Right now, we are offering COVID-19 special pricing on our services. If you have questions about DSS or our availability during the pandemic, you can contact us by clicking here.

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