How’s YOUR WOW?

In Part I and Part II of our “Maximizing The Opportunities Within Your Dental Practice” series, we discussed appropriate phone coverage – from making sure you have enough availability to your patient’s throughout the week to making sure who’s answering your phone is doing it with WOW for each and every call!  (go ahead, call your office on Monday and see for yourself if the WOW comes through!) (more…)

What is the hand-off protocol in your office? Typically in many dental offices the clinical team member walks the patient to the front desk with the patient’s chart under their arm. When they reach the desk they “plop” the chart down, tells the Appointment Coordinator that the patient is done, looks at the patient and says, “Thanks Nancy, have a great day, Mary Beth will take care of you”,and then runs off to break down the room to get ready for the next patient. In the mean time, Mary Beth sits at the front desk wondering what was done, what needs to be done next, and what can I now do to not look stupid here! (more…)

We discussed the major importance of having quality phone coverage for your patients 40 hours a week. We discussed how when a patient decides to pick up the phone and call they want to speak to someone NOW, not after leaving a message and waiting. So many positive responses came from this article; many practices are jumping on board with this as they realize the mass of opportunity they are missing. So now that you are improving your phone coverage availability, the next obvious questions are who is answering your phone and how are they answering? (more…)