We don’t just answer phones here at Dental Support Specialties - we work your phones with a purpose! Our focus when answering your phones is to accomplish 4 important goals:
1. Build connections with your patients
2. Project a positive image of your practice and your dentistry
3. Work your schedule & maximize production
4. Make it easier for your team to focus on the patients in front of them
We’re able to handle new and existing patient calls, emergency calls, appointment calls, outstanding bill calls, records requests, account questions, inquiries from vendors and specialists, and pretty much anything you can imagine coming through your phones.
Working with Dental Support Specialties is simple and straightforward. Our specialists will log onto your workstation using secure remote internet access. No additional IT or expensive software required! We’ll use the existing infrastructure that you already have in place. No add on’s or training required! We are fully aware of and compliant with all HIPAA requirements.
Like everything that Dental Support Specialties can do for your practice, our phone support is designed to be very flexible.
Phone support can include any of (or combination) of the following:
You can leverage our phone support in a way that makes sense for your practice. Perhaps you want to tap into a new opportunity when the office is closed or not seeing patients? Maybe you have an urgent staffing need due to staff turnover-- maternity, vacation, etc.? Perhaps it might be that your staff is overwhelmed, and supporting them on the phones for a few hours a day is all it would take to increase their efficiency and help you reach your production goals on a more regular basis.
Dental Support Specialties appreciates the uniqueness of Your situation and will provide a solution that makes sense – For You!
We take pride in the high level of customer service we provide the patients of the practices we support. The best compliments we receive are when your patients show up for their appointments requesting to meet the wonderful receptionist that scheduled them! We won’t tell if you don’t!
For many practices, hygiene is one of their main revenue drivers, so keeping your hygienists busy is essential to long-term success. We can work with your current hygiene staff to make sure their schedule stays nice and full year round by guiding new and existing patients toward basic services that will likely lead to more follow-up care. We can even send out periodic reminders that will have patients coming in on a more consistent basis.
In an ideal world, your team would always be able to follow-up with patients to make sure they’re coming in for their appointments or are having an easy experience after a treatment. However, this takes a lot of time-- time that most teams simply don’t have. Our team can handle this for you by reaching out to your patients consistently before and after their appointments on your behalf so they feel well taken care of from start to finish, growing relationships in the process.