In any agreement or contract, both parties are responsible to do certain things. When you hire a home contractor, for example, they are obligated to complete the project, and you as the customer must pay them. In dentistry, you pledge to deliver outstanding care to your patients, and they pay you either through their insurance company or out-of-pocket. Obviously, in real life, this division of responsibilities can get more complicated.

Even when something is the patient’s responsibility, you and your dental office team may have to take extra steps to avoid delays in payment or complications in insurance claims. Keep reading to learn more about just four examples of patient billing responsibilities and what you may need to do to help make transactions smoother.

During the COVIDi-19 pandemic, the entire dental industry saw a dramatic staffing shortage, and this trend has mostly continued since. As a dental practice owner, you may have found it difficult to hire and retain employees, especially those who work the front desk. In desperation, you might have considered searching for anyone with insurance experience. However, is dental billing like medical billing?

One isn’t necessarily easier than the other, and while they share some similarities, they vary from each so much that you can’t afford to make mistakes or have someone jump from one to the other. In this post, you’ll learn why dental billing is unique and how you can solve this problem.

Everyone makes mistakes; however, some mistakes are more egregious and costly than others. Although putting in the wrong code for a dental insurance claim, for example, may seem like an innocent error, it can be considered unethical and even illegal!

Keep reading to learn more about unethical billing practices, why they matter, and how you can avoid them at your dental practice.

When you chose to become a dentist, you may have thought about the financial gain you could have, but you probably didn’t necessarily realize how much you’d need to understand about business and accounting to be successful. Well, the truth is that there is a way that you can stick mostly to the clinical side of your small business: you can outsource the billing process and accounts receivable recovery.

In this post, you’ll learn more about accounting and billing, why you may need support, and how outsourcing can benefit your practice.

Like it or not, choices have consequences. If your patient makes a poor decision, such as not brushing their teeth, the natural consequence is facing cavities, gum disease, and other oral problems like tooth loss. Although your patient may not initially want to brush their teeth, they ultimately should decide to do it to avoid these bad outcomes.

Verifying dental insurance is a choice that every dental practice should do, but what are the potential consequences of failing? What could happen if you don’t confirm a patient’s dental insurance information before filing claims? Keep reading to find out!

At your dental office, you’re all too familiar with encouraging your patients to have healthy habits. You instruct them to brush and floss their teeth every day and come for an appointment at least every six months. They may question whether having this visit so often is really necessary, but you know it is!

When it comes to dental insurance verification for the patient, you may wonder whether it really needs to be performed before every appointment. If you want your payment from the insurance company to arrive on time, yes, it does! In this post, you’ll learn a little bit about the verification process and why this process should be done for each patient prior to every visit.

In dental school, you studied and started to master the clinical side of being a dentist: you know the anatomy, treatments, technology, and more. By the time you finish dental school, you can feel ready to open your own practice! But you might not have learned the logistical part of running an office and working with dental insurance. If you aren’t familiar with dental insurance verification, for instance, your practice can struggle! Here are the basics you need to know about verification and the steps involved.

Your dental practice stays busy on a day-to-day basis. You have a steady influx of new patients, and your current patients seem happy, but your revenue doesn’t seem to reflect this apparent success. When your office manager recommends outsourcing dental billing, you wonder whether it would be beneficial for you. It’s definitely something you should consider! Why? Check out these reasons!

Talking on the phone can be anxiety-inducing for many people. In fact, about 90 percent of Gen Z-aged people are uncomfortable with speaking on phone calls. They much prefer texting or emailing for communication. But as a dental professional who takes phone calls, you need to know how to handle this situation. Here are the steps to a successful call!

In this digital age, texting and emailing seem to have become the preferred method of communication. In fact, a recent study conducted in Australia estimated that 90 percent of Gen Zers are uncomfortable talking on the phone. However, when it comes to healthcare and dental care, communication can more complex and require “old school” phone calls. But do dental practices really still need phone answering services?

The answer is a strong yes! Offices have enough calls coming in to justify answering services over using a machine. Need more reassurance that this service is necessary? Here are two important reasons!