The phone rings constantly, patients come through the door, and the insurance company is explaining why the claim you submitted was denied. The messages light blinks indicating messages left overnight, check-out patients have insurance questions, and you wonder if it’ll slow down at all today. This scenario can happen commonly for dental front desk teams who handle billing in-office. With so much to juggle, inevitably something falls. However, freeing up time for your front desk team through remote dental billing can pave the way for your entire practice to be more productive and lucrative.
How Can Front Desk Team Burn Out Hurt Your Practice?
There’s only so much chaos and constant rushing a person can take before the pressure manifests in negative ways. More mistakes will eventually show up in denied claims, delayed payments, poor patient greetings and service, miscommunication, or even bad reviews and patient attrition. The other outcome is that your front desk employees will become so burned out that they quit. After that, you’ll invest even more to hire and train someone else, but your return may disappoint if the in-office billing process itself remains broken.
Fortunately, remote and outsourced billing support takes a huge burden off your front desk team’s shoulders, allowing them to breathe and perform better in their responsibilities.
How Much Time Can Remote Dental Billing Save Your Front Desk Team?
Did you know that the average American dental practice spends about 12 employee hours just talking to insurance companies about benefits verification every day? Outsourcing verification and follow up to a remote service company provides a substantial amount of time back to those who serve as the first impression of your business!
How Can Your Front Desk Team Use Their Newfound Free Time?
If you decide to pay for a remote dental billing service, you may worry that your staff will not be productive during that extra time. However, your front desk team could do any of the following that can improve the office culture, quality of patient care, or efficiency:
- Call inactive patients and schedule appointments.
- Follow up with patients with incomplete dental work.
- Start social media campaigns or community outreach projects.
- Provide less rushed greetings and answers about insurance questions to patients.
- Cut back on the money sitting in accounts receivable.
- Reduce denied claims, saving both time and money.
- Create a more relaxed, happier environment for both employees and patients.
While everyone should “work hard,” working smarter with their time and giving dental insurance verification to a remote company means your front desk team can accomplish better things, and you can still get paid on schedule. After all, if time is money, saving time translates to more revenue!
About Dental Support Specialties
The Dental Support Specialties team wants to become a remote extension of your in-office team. With dental professionals with years of experience, we don’t require any special training for software suites and can work directly in your calendar and records to verify insurance because we are HIPAA compliant. Could our remote dental billing services save you time and money? Contact us for a consultation today!