You’re pouring over your practice’s finances, as you do on a regular basis. Although you’ve treated several big cases lately, you aren’t seeing the kind of profit and growth you think you should. Then you realize that you have many unpaid insurance claims and patient bills.
It may be tempting to consider your aging report and uncollected fees as good as money in the bank, but they’re not! Until you get your dental billing under control and consistently get paid when you’re supposed to, your practice cannot thrive or succeed. That doesn’t mean your front desk team has do everything on their own. At Dental Support Specialties, we can help you collect what you’re owed in a timely manner, helping you reach your goals for your practice.
Dental Insurance Verification and Claims
Working with insurance can feel like a necessary evil. Many of your patients use it to keep their costs low, but it adds a pile of work onto your team’s plate. Each claim has to be filed correctly and then verified for you to receive payment. This process can take up a lot of your staff’s time and patience, but without it, your practice can fall behind in the money you’re owed.
Dental Support Specialties has years of experience working with dental insurance and can manage this tedious task for you from beginning to end. Whether you need help with daily claim submissions or follow up and active recovery of submitted primary and secondary claims, we can ensure that you’re paid on time.
Printing and Mailing Patient Statements
Have you ever received a bill in the mail for services you received months before? This can be confusing and frustrating for patients, who may not have known about their outstanding bill. But as a business owner, this situation means that you could be waiting even longer to be paid. These statements need to be printed and mailed quickly after services are rendered so that you’re more likely to receive payment as soon as possible.
Balancing Collection Calls
No one likes asking for money. As a result, your staff members probably don’t enjoy calling patients and talking about overdue payments. It can be uncomfortable for those who aren’t familiar with this kind of interaction. As administrative experts, we can take over this responsibility and work with your patients to get these issues resolved as quickly and painlessly as possible.
Throughout the day, your front desk team stays busy answering phone calls, checking in and out patients, and helping your patients have a pleasant experience. If you overwhelm them with dealing with collection calls, dental insurance verification, and more, your customer service may be negatively impacted. That’s why you should turn to us for these tasks, freeing up your team to create a positive environment for your patients.
About Dental Support Specialties
Dental Support Specialties was founded in 2008 and has been assisting practices remotely with administrative tasks ever since. Dental insurance verification, printing and mailing statements, and making collection calls are just some of the services we offer. If you would like to learn more about our services or work with us, just contact Dental Support Specialties by clicking here.