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Why Patient Recall Is Essential After the Pandemic

June 13, 2020

Filed under: Uncategorized — dentalsupportteam @ 4:06 pm
smiling woman talking on phone with scheduling support

With the rest of the world, you waited at home during the pandemic for permission to reopen your practice. Like many out there, you’re feeling the economic pinch from being closed for several months, but now you have the chance to make up for lost time! But where do you start to recuperate? A great place to begin is with patient recall. In this post, you’ll learn how you can get patients back into your office and set your practice up for success in the coming months with scheduling support.

Recover Lost Appointments

While your practice was closed for the pandemic, your patients didn’t have the chance to get treatment completed as planned. In some cases, these missed appointments are lost opportunities to perform high earning procedures. From dental implant placement or restoration to cosmetic treatment, these services can bring in a significant boost to your practice’s revenue, which means it’s important to get these patients back in the chair to complete their treatment.

Don’t Forget Hygiene Visits

Although you certainly want to bring back patients who planned to undergo dental implant procedures or other big-ticket treatments, you also need to reach out to those who missed their routine hygiene appointments. If you’re like most dental offices, your hygiene schedule accounts for a huge portion of your practice’s revenue. Even if you were only closed for two or three months, your practice was not able to collect between 17 and 25 percent of its hygiene income—at minimum.

Get Your Schedule Back to Normal

Before the pandemic, you would have some busy months and some slow months, but in general, you likely had a somewhat steady stream of hygiene appointments throughout the year. With many patients’ routine care disrupted in April and May, October and November could be pretty lean months for your practice as well, unless you recall patients who are regularly scheduled for those months. Reach out to them so that they don’t fall through the cracks. Now that you’ve reopened, it is time to put your schedule back on track with semi-annual visits.

Don’t Overwork Your Team

Upon reopening the practice, your team has many new responsibilities on their shoulders. Now, more than ever before, there are sanitary concerns and stricter protocols to implement. The last thing they need is a long list of patients to call and try to recall and schedule. That’s where Dental Support Specialties can step in behind the scenes. Let us manage your hygiene schedule so that your team members can focus on creating a safe environment for you and your patients.

The pandemic has affected everyone, but it doesn’t have to derail your practice’s growth. By turning to Dental Support Specialties, you can reach your patient base and make sure they are coming in when they should. Moving forward, you can return to something close to normal and bounce back after the pandemic more quickly.

About Dental Support Specialties

Dental Support Specialties has been assisting dental practices remotely since 2008. With experienced, friendly administrative team members, we can manage patient recall and fill your hygiene schedule so that your own in-office team can focus on delivering outstanding face-to-face customer service. If you have questions about our services, you can contact Dental Support Specialties here.

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