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October 10, 2013

Woman in yellow jacket wearing headset

♫ Is there anybody out there? Just nod if you can hear me………. ♫

Ok. Ok – I got carried away with the Pink Floyd reference……..  Back to reality.

Just what are your patients and potential new patients hearing when they call your office?

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October 8, 2013

Dentists with masks looking at clipboard

“I have been impressed with the urgency of doing. Knowing is not enough; we must apply. Being willing is not enough; we must do.

How many times have you heard someone in your practice say “That’s not my job!” or “I did it last time!! YOU do it this time”? Do you have time clock punchers, or team players?

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