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February 5, 2013

You’re welcome if you now have the Hootie and the Blowfish song stuck in your head. 🙂

Too bad opportunity doesn’t come with an alarm; a buzzing signal to notify us of opportunity directly ahead; pulling us from our harried thoughts and opportunity detractors to enable us to not only focus on the opportunity but to make the most of it. Alas. Life intervenes. Work intervenes. Family intervenes. And yet time goes on. (more…)

February 2, 2013

True that, right? All buyers are influenced, good and bad, by emotion.

Emotional connections with your patients can determine the strength, length and profitability of your relationship. Positive emotions build loyalty, trust and referral based growth. Everything that happens in your practice, from answering the phone, to what your restroom looks and smells like, affects patient emotion. Every single thing. (more…)