{"id":745,"date":"2013-08-19T15:49:09","date_gmt":"2013-08-19T15:49:09","guid":{"rendered":"http:\/\/dentalsupportspecialties.wordpress.com\/?p=745"},"modified":"2025-10-03T19:32:34","modified_gmt":"2025-10-03T19:32:34","slug":"it-might-not-be-a-good-sign","status":"publish","type":"post","link":"https:\/\/www.dentalsupportspecialties.com\/blog\/2013\/08\/19\/it-might-not-be-a-good-sign\/","title":{"rendered":"It might not be a good sign if&#8230;."},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"alignleft\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"199\" src=\"https:\/\/www.dentalsupportspecialties.com\/blog\/wp-content\/uploads\/2017\/04\/blog-16-300x199.jpg\" alt=\"Man with tie leaning back in unprofessional manner\" class=\"wp-image-1071\" srcset=\"https:\/\/www.dentalsupportspecialties.com\/blog\/wp-content\/uploads\/2017\/04\/blog-16-300x199.jpg 300w, https:\/\/www.dentalsupportspecialties.com\/blog\/wp-content\/uploads\/2017\/04\/blog-16.jpg 400w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/div>\n\n\n<p>If your phone is answered by a team member who sounds like they hate their job and life (they probably do), &nbsp;not a good sign. If your team members, and YOU, complain daily about having to go to work, or BE at work, not a good sign. If there is a specific team member that seems to grate on everyone\u2019s nerves, including yours, (they probably do) not a good sign. If your phone is answered by a team member who sounds like they are out of breath, &nbsp;like Darth Vader, overworked, they ran 2 miles to answer the phone or speak at the speed of sound, not a good sign<br>\n<\/p>\n\n\n\n<!--more-->\n\n\n\n<ul class=\"wp-block-list\">\n<li>If your phone is answered by a team member who talks so slow with jumbled verbiage, or so unenthusiastic that it makes you wonder if they took a tranquilizer prior to work, not a good sign.<\/li>\n\n\n\n<li>If your phone is answered by an answering service who immediately cuts patients off by stating \u201cI\u2019m just an answering service\u201d, not a good sign.<\/li>\n\n\n\n<li>If your phone is answered by someone who feels they have the right to hang up on an invited follow up call, not a good sign<\/li>\n\n\n\n<li>If your phone is answered by someone, who, well, for lack of a better description is just totally clueless, not a good sign.<\/li>\n\n\n\n<li>If you\u2019ve had patients complain that your answering service sounded like their calls were being answered from within a bar, not a good sign<\/li>\n\n\n\n<li>If you&#8217;ve have patients tell you they are never coming to your practice again because of a specific employee, not a good sign<\/li>\n\n\n\n<li>If your phone is actually answered with \u201cDental Office\u201d, not a good sign<\/li>\n\n\n\n<li>If your phones are not answered and your schedule not worked \u00a040 hours a week and have patient connection\/availability, not a good sign<\/li>\n\n\n\n<li>If you don\u2019t answer phones phones during \u201clunch\u201d with a voice mail telling patients that you are at lunch (what they hear is &#8220;Hey, your call is not important to us right now, we&#8217;re at lunch &#8211; even though the patient calling is probably on THEIR lunch and it&#8217;s the only time they CAN call!)\u00a0 not a good sign<\/li>\n\n\n\n<li>If your answering machine states you&#8217;ll start answering your calls at 2 pm (you know, after your lunch) and a patient is calling at 2:05 and they are still getting that message and the same voice mail, not a good sign<\/li>\n\n\n\n<li>If your phone isn\u2019t answered even during normal working hours but always sent to voice mail, not a good sign.<\/li>\n\n\n\n<li>If you don\u2019t even have voice mail or an answering machine during off hours, not a good sign.<\/li>\n\n\n\n<li>If a patient leaves a voice mail expecting a return call and has to call back multiple times to speak to someone because no one ever returned their call, not a good sign<\/li>\n\n\n\n<li>If your voicemail or answering machine message sounds like a monotone script that is sped read to the point where a patient has to call back 3 times to get the info they need from it, not a good sign.<\/li>\n\n\n\n<li>If you have what you know to be a stellar program or service for your patients, yet it doesn\u2019t seem to be going anywhere or has stalled, not a good sign (we know with 100% accuracy what offices are successful with certain programs\/services and which ones aren\u2019t based on the first 2 phone calls)<\/li>\n\n\n\n<li>If a new patient calls your office and is full of questions that are abruptly answered with no proactivity in building a relationship, patient engagement and getting the patients scheduled, not a good sign.<\/li>\n\n\n\n<li>If a new patient, or patient enters your practice and makes it to be seated in a reception chair, opens a magazine and is halfway through reading a recipe before their presence is acknowledged, not a good sign.<\/li>\n\n\n\n<li>If at any time a patient or new patient is made to feel confused as to where they go, where the restrooms are, or how your systems go, not a good sign.<\/li>\n\n\n\n<li>If your first patient of the day or first patient after lunch are seated late, not a good sign<\/li>\n\n\n\n<li>If the Dr. and entire team does not personally introduce themselves to each new patient, not a good sign<\/li>\n\n\n\n<li>If patients complain that they never see the Dr at their appointments, not a good sign<\/li>\n\n\n\n<li>If patient communication preferences are not updated at each recare visit, not a good sign<\/li>\n\n\n\n<li>If you have no viable phone numbers for a patient who was just in last week, not a good sign<\/li>\n\n\n\n<li>If every single patient is not thanked upon checking out, not a good sign<\/li>\n\n\n\n<li>If a patient is left in a treatment room alone for an extended period of time, or in silence with a team member who doesn\u2019t engage with them, not a good sign<\/li>\n\n\n\n<li>If a patient has been promised a follow-up and the follow up never happens, not a good sign<\/li>\n\n\n\n<li>If you gave up morning huddles because nobody was showing up, you didn\u2019t show up, or because it becomes a bitch fest or you sit there in silence, not a good sign<\/li>\n\n\n\n<li>If you have no systems, protocols or accountability in your office, not a good sign<\/li>\n\n\n\n<li>If you have no idea what your new patient, insurance aging, account aging, past due recare or undone treatment lists look like, not a good sign<\/li>\n\n\n\n<li>If you have team members that are facebooking, tweeting or texting during patient care time, not a good sign<\/li>\n\n\n\n<li>If your patient, appointment, ledger, financial, clinical and charting notes are not STELLAR, not a good sign<\/li>\n\n\n\n<li>If your appointments are not confirmed going into your day, not a good sign<\/li>\n\n\n\n<li>If proper diagnostic xrays, narratives, perio charting, subscriber ID&#8217;s and insurance requisite information is not up to date, systematic and precise, not a good sign<\/li>\n\n\n\n<li>If your temporary dental assistant smells like cat urine and falls asleep in a chair, not a good sign<\/li>\n\n\n\n<li>If you have money that mysteriously disappears from team members purses during work hours, not a good sign<\/li>\n\n\n\n<li>If your assistant has to get up more than once during treatment to retrieve a forgotten instrument on a regular basis, not a good sign<\/li>\n\n\n\n<li>If you are scheduled for an inspection and your team look at you like deers in headlights, not a good sign<\/li>\n\n\n\n<li>If a clinical assistant asks where the clinical manuals are, not a good sign<\/li>\n\n\n\n<li>If an employee spends half of their day in the restroom, not a good sign<\/li>\n\n\n\n<li>If nobody knows when the last sterilization spore strip was ran, (or what it even is??) not a good sign<\/li>\n\n\n\n<li>If you look at your clinical inventory and you have expired product from years past, not a good sign<\/li>\n\n\n\n<li>If team members talk negatively about each other, YOU or even worse, patients, not a good sign<\/li>\n\n\n\n<li>If you have a team member who refuses to take out the trash, clean their room or support the team effort of working together efficiently (because &#8220;they don&#8217;t get paid to do that&#8221;) to keep the patient flow smooth or all be able to leave at the same time, not a good sign<\/li>\n\n\n\n<li>If you don\u2019t have multiple financial options available for your patients, not a good sign<\/li>\n\n\n\n<li>If you don\u2019t have SIGNED financial agreements with detailed F\/A conversations noted, not a good sign<\/li>\n\n\n\n<li>If you are always asking, \u201cHey, what happened to So &amp; So patient\u201d or \u201cHey, is So &amp; So\u2019s crown back\u201d or \u201cWhat happened to our schedule this week\u201d, not a good sign<\/li>\n\n\n\n<li>If you don\u2019t have daily goals for not only production, but for yourself and your team members, not a good sign<\/li>\n<\/ul>\n\n\n\n<p>While this blog is meant tongue in cheek, it does give a few honest points for reflection.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your phone is answered by a team member who sounds like they hate their job and life (they probably do), &nbsp;not a good sign. If your team members, and YOU, complain daily about having to go to work, or BE at work, not a good sign. If there is a specific team member that [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-745","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Not a Good Sign | Answering Phones | Dental Support Specialties<\/title>\n<meta name=\"description\" content=\"If any of these things sound familiar about the way your practice handles phone calls, it&#039;s not a good sign.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dentalsupportspecialties.com\/blog\/2013\/08\/19\/it-might-not-be-a-good-sign\/\" \/>\n<meta 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