{"id":1968,"date":"2023-04-17T15:13:30","date_gmt":"2023-04-17T15:13:30","guid":{"rendered":"https:\/\/www.dentalsupportspecialties.com\/blog\/?p=1968"},"modified":"2023-05-19T15:14:00","modified_gmt":"2023-05-19T15:14:00","slug":"follow-up-calls-get-more-work-done","status":"publish","type":"post","link":"https:\/\/www.dentalsupportspecialties.com\/blog\/2023\/04\/17\/follow-up-calls-get-more-work-done\/","title":{"rendered":"Follow-Up Calls: Get More Work Done"},"content":{"rendered":"
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During an appointment, you put together a great treatment plan for a patient wanting a smile makeover. You perfect every detail and discuss the financial aspect, and they seem genuinely interested in moving forward. You\u2019re excited to have a high-cost case, but when the patient still hasn\u2019t scheduled the treatment, you wonder if you\u2019ll ever get it done!<\/p>\n\n\n\n

Follow-up calls are important to keep your connection with patients strong and to keep them coming back. But does that mean your front desk team has  to call each patient? No! Keep reading to learn when and how to have follow up calls that are actually effective.<\/p>\n\n\n\n\n\n\n\n

When Following Up Is Necessary<\/h2>\n\n\n\n

Not every patient requires a follow-up call. It would waste your team\u2019s valuable time! However, reaching out to some of your patients individually can help your schedule stay full, your patients feel appreciated, and your revenue stream robust. The following are two reasons that you may want to follow up with certain patients.<\/p>\n\n\n\n

Incomplete Treatment Plan<\/h3>\n\n\n\n

You can have a patient who is interested in a lucrative treatment plan, like dental implants or a smile makeover, but if all you ever do is talk about it, you don\u2019t get paid. Sometimes, patients do need time to consider the treatment plan, pricing, or other details. Perhaps they are seeking a second opinion. However, given enough time, they could forget or move on without actually following through with treatment.<\/p>\n\n\n\n

A friendly, follow-up call to the patient can remind them about their plan can renew their excitement and help push them towards completing treatment.<\/p>\n\n\n\n

Hygiene Appointment<\/h3>\n\n\n\n

Most people would struggle to know their schedule six months in advance. As a result, some patients wait to put their next hygiene appointment in the calendar. After several months, they may need a gentle reminder to schedule this visit, which is where a follow-up call comes into play. By contacting those who are passed due on their hygiene care, you can bring back patients who may have just become distracted with hectic life. Plus, calling and scheduling these patients can help you keep your hygienists busy!<\/p>\n\n\n\n

How to Follow Up Correctly<\/h2>\n\n\n\n

No one enjoys getting nagged, and if you don\u2019t handle follow ups correctly, the patients can feel like you\u2019re nagging them. Here\u2019s how your front desk team can go about this task in a professional, friendly way:<\/p>\n\n\n\n