{"id":1608,"date":"2020-04-21T16:51:38","date_gmt":"2020-04-21T16:51:38","guid":{"rendered":"https:\/\/www.dentalsupportspecialties.com\/blog\/?p=1608"},"modified":"2025-10-03T19:11:37","modified_gmt":"2025-10-03T19:11:37","slug":"front-desk-and-scheduling-precautions","status":"publish","type":"post","link":"https:\/\/www.dentalsupportspecialties.com\/blog\/2020\/04\/21\/front-desk-and-scheduling-precautions\/","title":{"rendered":"Front Desk and Scheduling Precautions"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"alignleft size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"170\" height=\"250\" src=\"https:\/\/www.dentalsupportspecialties.com\/blog\/wp-content\/uploads\/2020\/04\/we-care.jpg\" alt=\"We Care About Your Practice As Much As You Do\" class=\"wp-image-1601\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">What are some of the front desk and scheduling precautions you will be taking in your office?<br><br>Here are some that we are seeing: (follow your state, county and health department guidelines)<br><br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> Limited if any seating in the reception area and no family members allowed to wait (unless they are waiting in their car)<\/li>\n\n\n\n<li>Having patients call or text your office from the parking lot upon arrival &#8211; Do as MUCH check in and check out as you can via the phone including treatment\/financial consults, payments and scheduling. Have staff member fully protected with appropriate PPE meet patient at their car to take temperature and to ask health screening questions.<\/li>\n\n\n\n<li>Keep office door locked \u2013 no walk in patients. Appointment only. Have a sign on your entrance displaying this.<\/li>\n\n\n\n<li>COVID prescreening appointment calls. ASK the questions. DOCUMENT the answers.<\/li>\n<\/ul>\n\n\n\n<!--more-->\n\n\n\n<ul class=\"wp-block-list\">\n<li>Temperature taken before entering your practice and documented -this goes for team members AND patients<\/li>\n\n\n\n<li>Disposable pen covers for any signatures required<\/li>\n\n\n\n<li>No exchange of paper between team members and patients<\/li>\n\n\n\n<li>Wear masks<\/li>\n\n\n\n<li>Wipe all door knobs, counter tops, keyboards, mice, arms of chairs, everything in the reception area all day long<\/li>\n\n\n\n<li>Remove magazines and any reading material from reception area, remove toys. The less things there are to touch, the better.<\/li>\n\n\n\n<li>Water bottles for patients ONLYIf you touch it or see anyone else touch it, consider it contaminated and clean it down. Every time. Without exception.<\/li>\n\n\n\n<li>No eating together in the breakroom (remember, wipe down the handles of the faucets, microwave and refrigerator, vending machine buttons etc)<\/li>\n\n\n\n<li>Wipe off\/down printer screens, phones after each use<\/li>\n\n\n\n<li>Lysol after each restroom use whether from a patient or team member &#8211; door handles, toilet handles etc.<\/li>\n\n\n\n<li>Patients to be separated by 6 feet at all times<\/li>\n\n\n\n<li>Call patients to confirm appointments and to ask the prescreen questions. If any sign of illness is notated, reschedule the patient 30 days out.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Dental Support Specialties can assist you with your contacting patients for scheduling and the prescreening questions and all your administrative support needs during this time of reopening and stabilization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Believe it or not we are still scheduling new patients and securely taking patient payments as well!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In our efforts to give back and be part of a group solution, Dental Support Specialties implemented COVID relief pricing for our clients on March 17th and will continue through at least the second week of May.<br><br>If you need support with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Phones\/Scheduling<\/li>\n\n\n\n<li>Insurance Aging recovery<\/li>\n\n\n\n<li>Insurance postings<\/li>\n\n\n\n<li>Verifications (will be so crucial upon reopening!)<\/li>\n\n\n\n<li>Insurance submissions and Statement\/Billing\/AR<\/li>\n\n\n\n<li>Scheduling of hygiene and treatment<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please give us a call at 330-639-1333 or schedule a call at your convenience at <a href=\"https:\/\/l.facebook.com\/l.php?u=https%3A%2F%2Fmeetings.hubspot.com%2Fsupportteam2%3Ffbclid%3DIwAR10vW8AyJxYZDjpuuzOPjW-fu3pj8OyPSKP-dQT5Y1w98klOnlEJSxH1lg&amp;h=AT3IbOaKXu3ZrZ3uQUrOanMbmAva-xJCRv1Cd08n5bpORAElLMckyIayOW9F0ajVAxpS2Xd-r6wDepjX2JfRv0ar6u2g7k5JtrGL1cnSLFk5nVe1vgyCHuhSYEPOn4r5Z3vNJE78E3JagWFwmQ&amp;__tn__=-UK-R&amp;c%5b0%5d=AT20vCcOTTGZ2EbcFQ__gf5nUjg_stakiEu1kMU6yB9GTXW1qFh2eBUpyE5o-7xaVr5m9IVL5PX0v4zarWJ4eV8dAcYWt8RuZ9kSmaLL-2907T1I96aFd-Z6k297uQeG7CkNK-OXrN9GIMdX0iCXHlbr56uSilyDK6T6ceC-xHKxEhDpKcneiQlVvF8\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/meetings.hubspot.com\/supportteam2<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/l.facebook.com\/l.php?u=http%3A%2F%2Fwww.DentalSupportSpecialties.com%2F%3Ffbclid%3DIwAR1V-2uZZmG02nho2bzfBiSiAU55TqG0ZFJyFpTHQudo9lD9hk85fXm7J58&amp;h=AT3Vt8ULgu983FLOBiMFFT6Sz4CuEN5XGhfyso2Ag1U8-lzaS9Z5GVwLTRAeeb_6Hc6ZhbyLiFx4Rrythih86gKDUEOwWc44rXUwI8YcrA8HfCBVWH11JtBloNEZUhAgHn37VQcB2G-pefjPPQ&amp;__tn__=-UK-R&amp;c%5b0%5d=AT20vCcOTTGZ2EbcFQ__gf5nUjg_stakiEu1kMU6yB9GTXW1qFh2eBUpyE5o-7xaVr5m9IVL5PX0v4zarWJ4eV8dAcYWt8RuZ9kSmaLL-2907T1I96aFd-Z6k297uQeG7CkNK-OXrN9GIMdX0iCXHlbr56uSilyDK6T6ceC-xHKxEhDpKcneiQlVvF8\" target=\"_blank\" rel=\"noreferrer noopener\">www.DentalSupportSpecialties.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What are some of the front desk and scheduling precautions you will be taking in your office? Here are some that we are seeing: (follow your state, county and health department guidelines)<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1608","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Front Desk and Scheduling Precautions | Dental Support Specialties<\/title>\n<meta name=\"description\" content=\"Protect your employees and your dental patients by following these simple front desk and scheduling COVID precautions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dentalsupportspecialties.com\/blog\/2020\/04\/21\/front-desk-and-scheduling-precautions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Front Desk and Scheduling Precautions | Dental Support Specialties\" \/>\n<meta property=\"og:description\" content=\"Protect your employees and your dental patients by following these simple front desk and scheduling COVID precautions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.dentalsupportspecialties.com\/blog\/2020\/04\/21\/front-desk-and-scheduling-precautions\/\" \/>\n<meta property=\"og:site_name\" content=\"Dental Support Specialties\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-21T16:51:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-03T19:11:37+00:00\" \/>\n<meta property=\"og:image\" 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