{"id":1340,"date":"2018-06-22T18:26:10","date_gmt":"2018-06-22T18:26:10","guid":{"rendered":"https:\/\/www.dentalsupportspecialties.com\/blog\/?p=1340"},"modified":"2018-08-23T18:13:09","modified_gmt":"2018-08-23T18:13:09","slug":"how-dental-answering-service-more-call-center","status":"publish","type":"post","link":"https:\/\/www.dentalsupportspecialties.com\/blog\/2018\/06\/22\/how-dental-answering-service-more-call-center\/","title":{"rendered":"How Your Dental Answering Service is More Than a Call Center"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-1343\" src=\"https:\/\/www.dentalsupportspecialties.com\/blog\/wp-content\/uploads\/2018\/06\/AdobeStock_67947862__1530124764_11533-300x200.jpg\" alt=\"A receptionist handing a patient their credit card.\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.dentalsupportspecialties.com\/blog\/wp-content\/uploads\/2018\/06\/AdobeStock_67947862__1530124764_11533-300x200.jpg 300w, https:\/\/www.dentalsupportspecialties.com\/blog\/wp-content\/uploads\/2018\/06\/AdobeStock_67947862__1530124764_11533-768x512.jpg 768w, https:\/\/www.dentalsupportspecialties.com\/blog\/wp-content\/uploads\/2018\/06\/AdobeStock_67947862__1530124764_11533.jpg 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>If your current dental answering service only answers calls for you and leaves messages, you should definitely take a moment to learn what it should be offering you. While it\u2019s convenient to have extra support when answering patient calls, it\u2019s actually nothing more than a glorified call center. Most of these centers don\u2019t cater to specific industries and will attempt to work with any company that hires them.<\/p>\n<p>However, some services cater their expertise exclusively to <a href=\"https:\/\/www.dentalsupportspecialties.com\/what-we-do.html\">dental practices<\/a>. By choosing that service, you get so much more. Here\u2019s what you can expect.<\/p>\n<p><!--more--><\/p>\n<h2>What Happens After the Phone Call<\/h2>\n<p>For a typical call center, employees would answer the phone on your behalf and attempt to get a prospective patient scheduled for an appointment by any means necessary, or simply take a message. However, that\u2019s often all that happens because they don\u2019t understand the unique inner workings of your practice.<\/p>\n<p>In comparison, a dental answering service takes calls and manages messages, but with greater attention towards customer service within the context of dentistry. For example, they\u2019re more likely to learn about the patient\u2019s needs and determine if that patient is likely to become an established part of your current base.<\/p>\n<p>Furthermore, an answering service catered to your industry will:<\/p>\n<ul>\n<li>Establish a scheduling protocol<\/li>\n<li>Use a customer script unique to your patients and practice<\/li>\n<li>Book appointments while maintaining a positive image<\/li>\n<li>Integrate with your dental software<\/li>\n<\/ul>\n<h2>Support for Insurance and Dental Billing<\/h2>\n<p>When your in-office staff is already busy speaking with patients who are already present, it\u2019s easy to let essential administrative duties like dental insurance verifications and submissions go on the backburner. That leads to higher chances of inaccurate forms being submitted, late statement deliveries, and eventually an unsatisfied patient base.<\/p>\n<p>With support who knows the ins and outs of the dental industry, you and your current staff don\u2019t have to stress about communicating with insurance companies and keeping your income stream flowing. As a result, you can focus on giving patients the attention they deserve when they visit.<\/p>\n<h2>Getting to Know Your Patient Base<\/h2>\n<p>One of the most important parts of maintaining a dental practice is keeping a reliable patient base. When you know patients are going to come through your doors, you don\u2019t have to constantly worry about finding new patients, which can be a daunting task. A call center won\u2019t bother going through your current list of patients and determine why they canceled or failed to show up to an appointment.<\/p>\n<p>Along with chart auditing, a dental answering service can:<\/p>\n<ul>\n<li>Perform follow-ups for past due re-care and unscheduled treatments<\/li>\n<li>Provide benefit information<\/li>\n<li>Discover your truly active patients<\/li>\n<li>Improve communications with your patient base<\/li>\n<\/ul>\n<p>When you\u2019re spending money on support, you want to make every dollar count. That\u2019s why you need a service that\u2019s only focused on your industry, not a one-size-fits-all call center.<\/p>\n<h2>About Dental Support Specialties<\/h2>\n<p>If you\u2019re looking to increase the efficiency of your practice while improving the patient experience, look no further than the team managed by Mary Beth Bajornas at <a href=\"https:\/\/www.dentalsupportspecialties.com\/join-our-team.html\">Dental Support Specialties! <\/a>Her team offers a service that caters exclusively to dentistry and takes customer service very seriously. To learn how your practice can improve its outreach and patient relationships, contact her through her <a href=\"https:\/\/www.dentalsupportspecialties.com\/contact.html\">website<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your current dental answering service only answers calls for you and leaves messages, you should definitely take a moment to learn what it should be offering you. While it\u2019s convenient to have extra support when answering patient calls, it\u2019s actually nothing more than a glorified call center. Most of these centers don\u2019t cater to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1340","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Your Dental Answering Service is More Than a Call Center<\/title>\n<meta name=\"description\" content=\"When you choose a dental answering service, they shouldn\u2019t only be focused on answering calls and taking messages. Learn how they can help!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dentalsupportspecialties.com\/blog\/2018\/06\/22\/how-dental-answering-service-more-call-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Your Dental Answering Service is More Than a Call Center\" \/>\n<meta property=\"og:description\" content=\"When you choose a dental answering service, they shouldn\u2019t only be focused on answering calls and taking messages. Learn how they can help!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.dentalsupportspecialties.com\/blog\/2018\/06\/22\/how-dental-answering-service-more-call-center\/\" \/>\n<meta property=\"og:site_name\" content=\"Dental Support Specialties\" \/>\n<meta property=\"article:published_time\" content=\"2018-06-22T18:26:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-08-23T18:13:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.dentalsupportspecialties.com\/blog\/wp-content\/uploads\/2018\/06\/AdobeStock_67947862__1530124764_11533-300x200.jpg\" \/>\n<meta name=\"author\" content=\"dentalsupportteam\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"dentalsupportteam\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.dentalsupportspecialties.com\\\/blog\\\/2018\\\/06\\\/22\\\/how-dental-answering-service-more-call-center\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.dentalsupportspecialties.com\\\/blog\\\/2018\\\/06\\\/22\\\/how-dental-answering-service-more-call-center\\\/\"},\"author\":{\"name\":\"dentalsupportteam\",\"@id\":\"https:\\\/\\\/www.dentalsupportspecialties.com\\\/blog\\\/#\\\/schema\\\/person\\\/8ff81204cd556ad923e90b1ab1e7a128\"},\"headline\":\"How Your Dental Answering Service is More Than a Call Center\",\"datePublished\":\"2018-06-22T18:26:10+00:00\",\"dateModified\":\"2018-08-23T18:13:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.dentalsupportspecialties.com\\\/blog\\\/2018\\\/06\\\/22\\\/how-dental-answering-service-more-call-center\\\/\"},\"wordCount\":568,\"image\":{\"@id\":\"https:\\\/\\\/www.dentalsupportspecialties.com\\\/blog\\\/2018\\\/06\\\/22\\\/how-dental-answering-service-more-call-center\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.dentalsupportspecialties.com\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/06\\\/AdobeStock_67947862__1530124764_11533-300x200.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.dentalsupportspecialties.com\\\/blog\\\/2018\\\/06\\\/22\\\/how-dental-answering-service-more-call-center\\\/\",\"url\":\"https:\\\/\\\/www.dentalsupportspecialties.com\\\/blog\\\/2018\\\/06\\\/22\\\/how-dental-answering-service-more-call-center\\\/\",\"name\":\"How Your Dental Answering Service is More Than a Call Center\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.dentalsupportspecialties.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.dentalsupportspecialties.com\\\/blog\\\/2018\\\/06\\\/22\\\/how-dental-answering-service-more-call-center\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.dentalsupportspecialties.com\\\/blog\\\/2018\\\/06\\\/22\\\/how-dental-answering-service-more-call-center\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.dentalsupportspecialties.com\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/06\\\/AdobeStock_67947862__1530124764_11533-300x200.jpg\",\"datePublished\":\"2018-06-22T18:26:10+00:00\",\"dateModified\":\"2018-08-23T18:13:09+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.dentalsupportspecialties.com\\\/blog\\\/#\\\/schema\\\/person\\\/8ff81204cd556ad923e90b1ab1e7a128\"},\"description\":\"When you choose a dental answering service, they shouldn\u2019t only be focused on answering calls and taking messages. 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